F494 Team Lead Apprenticeship Program

2 weeks ago


Makati City, National Capital Region, Philippines Ltvplus Full time
Help Customers from Anywhere in the World

An exciting opportunity has arisen to join our Operations team as a Team Lead Apprentice.

Any staff that has passed probation is eligible to applyNo attendance issues for the past 6 monthsNo pending CAN DoNo CAN Do for the past 6 monthsFull-Time statusThe applicant should have an endorsement from the direct supervisorMust have a tenure of 6 months and up WITH CURRENT ACCOUNT

Responsibilities:

  • Manage and communicate team performance to the CS team.
  • Complete a minimum of 4 QA evaluations for each agent per month
  • Enlighten agents by providing new product updates and directions.
  • Complete a minimum of 4 documented coaching sessions for each agent per month
  • Be a point of contact for clients if the CSM is not around
  • Communicate training needs to the Training Team
  • Ad-hoc tasks, relating to the role
Please submit your application using the link below:

Note: We need an endorsement letter from your direct superior. Please have it sent to us at

Deadline of submission of application is May 20, 2024. #J-18808-Ljbffr

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