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F494 Team Lead Apprenticeship Program
2 weeks ago
An exciting opportunity has arisen to join our Operations team as a Team Lead Apprentice.
Responsibilities:
- Manage and communicate team performance to the CS team.
- Complete a minimum of 4 QA evaluations for each agent per month
- Enlighten agents by providing new product updates and directions.
- Complete a minimum of 4 documented coaching sessions for each agent per month
- Be a point of contact for clients if the CSM is not around
- Communicate training needs to the Training Team
- Ad-hoc tasks, relating to the role
Note: We need an endorsement letter from your direct superior. Please have it sent to us at
Deadline of submission of application is May 20, 2024. #J-18808-Ljbffr
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