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Content Team Lead
1 week ago
Role description:
Lead the Process and People Management for the Content Team and provide strategic advice for the development of content for internal and external communications
Role accountabilities:
Process management & content strategy (60%)
- Champion the company's brand, style and tone of voice
- Lead brainstorming sessions for content development
- Review and improve the outputs of Copywriters and Senior Copywriters
- Develop initiatives to prevent mistakes and defects in delivering outputs and services
- Improve workflow processes in coordination with stakeholders and the team in Manila by identifying/developing tools and best practices for the workstream
- Set editorial strategy to create consistent and compelling content across communication platforms
- Support content marketing campaigns across different channels
- Collaborate with global clients and team members in delivering multiple projects on time
- Provide data-driven insights to help develop content strategies that will drive more value for the brand and business
- Promote the team's services and capabilities to regional and global stakeholders
People management (30%)
- Identify training needs and manage professional growth of Copywriters
- Oversee the onboarding, training and mentoring of new Copywriters
- Conduct regular performance evaluations of team members (PDR and GPS), one-on-one coaching, regular team catchups
- Recommend team members for rewards and recognitions, upskilling, pay raise, and promotion
- Handle discipline management
- Promote culture of feedback, positive team culture and mentorship
- Analyze current structure and propose ideas for the future comms structure to the STL
- Manage the team's budget, FTE utilization and workload allocation
- Supervise/manage the Content Team
- Identify and resolve local team issues
- Serve as the POC for organizing general administration and collaborative efforts involving the Content Team
- Attrition management
Administrative (10%)
- Ensure team's work and administrative compliance
- Maintain an updated record of the team's capabilities, available resources and workflow processes
- Lead the implementation of Arcadis Way practices relevant to the team
- Perform other duties relevant to the Arcadis Way line manager role
- Support the Manila Leadership Team in the implementation of company policies and Arcadis Strategy and Vision
Qualifications & Experience:
- Minimum 6-year experience in copywriting/copyediting, content development or similar roles in a high-pressured environment
- A degree in English, journalism, marketing, sales, public relations, communications or similar disciplines
- Experience in leading a team, project management and stakeholder management
- Advanced knowledge of Microsoft Office suite (Word, Excel, PowerPoint, OneDrive, Teams and SharePoint) and Adobe Creative Cloud software (InDesign and Illustrator)
- Excellent coordination and communication (written and verbal) skills
- Strong attention to details including correct spelling, use of grammar and punctuation
- Ability to work collaboratively under pressure and within tight deadlines
- Confident, proactive and can pitch creative ideas
- Has a flexible approach to work
- Knowledge of multidisciplinary civil engineering projects and experience in professional services, consultancy or construction sector
- A flair for creative writing
- A team player who can build strong working relationships with global stakeholders
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