Documentation Team Lead

1 week ago


Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

Our client is a start up logistics global business services center.

JOB DESCRIPTION


• M anage and lead a team of documents representatives and team leads to achieve high customer satisfaction.

• Lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement

• Monitor and allocate resources according to productivity level in order to achieve service excellence


• Provide trainings to existing and new staff on customer specific process and requirements.


• Direct documentation reps to solve daily operation issues. Ensure issues are escalated to management timely.


• Pro-actively communicate with internal customers and external customers on industrial, country and company initiatives and changes.

JOB QUALIFICATION


• 6+ years of working experience in logistics with at least 3 years in team leader capacity


• Experience in the BPO or SSC


• Preferably has migration experience


• Must be willing to work in Ortigas, hybrid set up

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