Customer Care Representative

2 weeks ago

Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we're committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you'd like to embark on, keep reading


In the Customer Care Representative role, you'd be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email and chat. As the company's first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.

You don't need to be an expert or know everything about our industry (even we don't). But the work is challenging, fast paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

To top it off, we also welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.

What you will do:

  • Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat
  • Be the first point of contact for all incoming tickets and distribute to the related teams
  • Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product
  • Advise customers on the status of hardware deliveries, installations or bug fixes
  • Learn to follow and maintain a streamlined bug filing process
  • Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end
  • Support the Beep Delivery Team to handle Customer Merchant inquiries when required

How you will need to be:

  • Extremely determined to solve customer's problems accompanied by a willingness to go the extra mile
  • Highly curious in asking the right questions to get to the root cause of an issue.
  • Able to pick up technical concepts and information, quickly
  • Responsive to feedback and apply it immediately
  • Able to multitask and switch between tools, effortlessly
  • Resourcefulness in finding solutions when things are unclear
  • Open to working onsite in Makati

What makes working at StoreHub awesome (and refreshing):

  • Our people - for real Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
  • Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best
  • It's the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There's no reward for long hours with poor results and there's no penalty for going home on time when you're producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person's contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence
  • CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact

At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:

  • Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters
  • Sports events sponsored by the company
  • Team building activities to help you bond and collaborate with your teammates
  • Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments
  • Reflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback
  • Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments

We do have all the other cool perks too:

  • Free Nespresso coffee to fuel your productivity
  • Free Season Parking - no more roadside headaches
  • HMO
  • Apple MacBooks for everyone to help you do your best work

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


#J-18808-Ljbffr

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Givaudan Full time

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines QIAGEN Gruppe Full time

    At the heart of QIAGEN's business is a vision to make improvements in life possible.We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most...

  • In manila

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sales Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines RMR CAPITAL INC. Full time

    SALES CUSTOMER CARE REPRESENTATIVE KEY RESPONSIBILITIES:•Responsible for over-all management of inquiries addressed to the Company and its Project across all online and offline messaging platforms.•Ensure excellent customer service standards, responds efficiently to customer inquiries and maintains high customer satisfaction.SPECIFIC DUTIES AND...

  • Sagility Bridgetowne

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Care US Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Financial Services Full time

    Customer Care US Rep Ria Financial Services Manila, Philippines Posted 3 days ago Permanent Competitive Customer Care US Rep Job DescriptionWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila, Philippines head office. In this role, you will provide information to our customers about their transactions...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...

  • Associate Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines First Advantage Phils., Inc. Full time

    Job SummaryThe Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone, chat and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for...

  • sales representative

    2 weeks ago

    Manila, National Capital Region, Philippines Value Care Health Systems, Inc Full time

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Sales RepresentativeThe Sales Representative is responsible in the solicitation of leads, acquisition of new business opportunities, business retention and implementation of Sales and Marketing strategies and campaigns to effectively retain and increase market penetration,...

  • Customer Care Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines XE Full time

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines BC Solutions (Philippines) Inc. Full time

    WHY JOIN US?Permanent Dayshift, Mon-Fri work weekCompetitive salary and leave entitlementsOpportunities for career development, training, and personal growthPeople first, dynamic international working environmentHMO Benefits (Day 1) For Employee + 1 Qualified DependentAbout BC Solutions (Part of BC Invest)BC Invest is a fast-growing diversified financial...

  • Customer Care Manager Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

  • Customer Care Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow efficiencies,...

  • Customer Care Officer

    3 days ago

    Manila, National Capital Region, Philippines COUNTRY BUILDERS BANK, INC. Full time

    • *Willing to be assigned in Makati• *New graduates are acceptable• * Send your updated resume at NameCustomer Care Officer (CCO)OfficerFunctional RoleAnalyst/SpecialistRole SummaryHandles day to day customer service support for internal and external clients of the BankMain ResponsibilitiesAnswer customer phone inquiries immediately at the point of...

  • Customer Service Representative Non Voice

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...

  • Customer Care Manager Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...