Customer Care Representative

2 weeks ago

Manila, National Capital Region, Philippines XE Full time

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

The role is responsible for delivering the day-to-day services across the Ria and Xe. The key focus is to ensure that all serviced channels such as chats, phones and tickets, are offered in an efficient and timely manner with least interruption to the customer. To be successful you should have excellent interpersonal skills and be highly organized.

Our principles

  • AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery
  • RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
  • COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What You'll Do:

  • Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
  • Resolving any customer complaints or issues in a swift and effective manner, while maintaining a positive attitude and ensuring customer satisfaction.
  • Educating customers on Xe's range of products and services and helping them choose the best options for their needs.
  • Ensuring accurate and timely data entry of customer information and transactions into the company's system.
  • Collaborating with internal teams to improve customer experience and identify areas for optimization.
  • Staying current with industry trends, customer feedback, and company policies and procedures.
  • Maintaining a high level of professionalism and adhering to company standards at all times.

Who you are:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least 1 year of experience in a customer service or customer support role.
  • Exceptional communication skills, with the ability to listen actively, empathize, and communicate information effectively.
  • Detail-oriented with strong organizational and time management skills.
  • Proficiency with Microsoft Office and CRM software.
  • Ability to work independently and as part of a collaborative team in a fast-paced, dynamic environment.
  • Willingness to adapt to changes and learn new things in a constantly evolving industry.
  • Competitive Salary and Allowances
  • HMO/Dental/Life Insurance Benefits on Day 1
  • Paid Time Off (SL/VL) with Leave Conversion
  • 13th Month Bonus and Performance Bonus

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on


#J-18808-Ljbffr

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Givaudan Full time

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines QIAGEN Gruppe Full time

    At the heart of QIAGEN's business is a vision to make improvements in life possible.We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most...

  • In manila

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sagility Bridgetowne

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • Sales Customer Care Representative

    3 days ago

    Manila, National Capital Region, Philippines RMR CAPITAL INC. Full time

    SALES CUSTOMER CARE REPRESENTATIVE KEY RESPONSIBILITIES:•Responsible for over-all management of inquiries addressed to the Company and its Project across all online and offline messaging platforms.•Ensure excellent customer service standards, responds efficiently to customer inquiries and maintains high customer satisfaction.SPECIFIC DUTIES AND...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Care US Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Financial Services Full time

    Customer Care US Rep Ria Financial Services Manila, Philippines Posted 3 days ago Permanent Competitive Customer Care US Rep Job DescriptionWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila, Philippines head office. In this role, you will provide information to our customers about their transactions...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

    Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...

  • Associate Customer Care Representative

    1 week ago

    Manila, National Capital Region, Philippines First Advantage Phils., Inc. Full time

    Job SummaryThe Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone, chat and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for...

  • sales representative

    2 weeks ago

    Manila, National Capital Region, Philippines Value Care Health Systems, Inc Full time

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Sales RepresentativeThe Sales Representative is responsible in the solicitation of leads, acquisition of new business opportunities, business retention and implementation of Sales and Marketing strategies and campaigns to effectively retain and increase market penetration,...

  • Customer Care Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines BC Solutions (Philippines) Inc. Full time

    WHY JOIN US?Permanent Dayshift, Mon-Fri work weekCompetitive salary and leave entitlementsOpportunities for career development, training, and personal growthPeople first, dynamic international working environmentHMO Benefits (Day 1) For Employee + 1 Qualified DependentAbout BC Solutions (Part of BC Invest)BC Invest is a fast-growing diversified financial...

  • Customer Care Manager Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

  • Customer Care Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow efficiencies,...

  • Customer Care Officer

    3 days ago

    Manila, National Capital Region, Philippines COUNTRY BUILDERS BANK, INC. Full time

    • *Willing to be assigned in Makati• *New graduates are acceptable• * Send your updated resume at NameCustomer Care Officer (CCO)OfficerFunctional RoleAnalyst/SpecialistRole SummaryHandles day to day customer service support for internal and external clients of the BankMain ResponsibilitiesAnswer customer phone inquiries immediately at the point of...

  • Customer Service Representative Non Voice

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...

  • Customer Care Manager Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...