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Sales Customer Care Representative
3 days ago
SALES CUSTOMER CARE REPRESENTATIVE
KEY RESPONSIBILITIES:
•Responsible for over-all management of inquiries addressed to the Company and its Project across all online and offline messaging platforms.
•Ensure excellent customer service standards, responds efficiently to customer inquiries and maintains high customer satisfaction.
SPECIFIC DUTIES AND RESPONSIBILITIES:
•Manages all online messaging flatforms of the Company and its Projects:
•Regularly checks, records and monitors inquiries received through company website, company emails, project social media accounts and phone inquiries.
•Manages large amounts of incoming phone calls.
•Generate sales leads.
•Identify and assess customer needs to achieve satisfaction.
•Build sustainable relationships and trust with customer accounts through open and interactive communications.
•Provide accurate, valid and complete information by using the right methods/tools.
•Meet personal/customer service team sales targets and inquiry handling quotas.
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
•Keep records of customer interactions process customer accounts and file documents.
•Follow communications procedures, guidelines and policies.
•Coordinates inquiries with the concerned department, monitors progress of inquiry resolution and communicates feedback to the source of inquiry.
•Creates regular reports and tracks status of inquiries to direct supervisor and concerned personnel.
•Takes the extra mile to engage customers.
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