Digital Banking Operations Head

2 weeks ago

Makati City, National Capital Region, Philippines EastWest Bank Full time

About the Job

Location: Makati City

Corporate Title: Assistant Vice President

Work Arrangement: Hybrid

Our KOMO team is looking for experienced professionals to join us in Makati City with the role of Digital Banking Operations Head.

In this role, you will have to ensure timely and accurate execution of daily processes, including digital onboarding and reconciliation to internal and external systems. Additionally, you'll define and optimize processes for new business models, instigating workflows and collaborating with cross-functional teams for implementation. You'll also be responsible for analyzing operations through data, developing daily dashboards, advising decision-makers, and maintaining database integrity, while contributing to financial improvement by analyzing results, monitoring variances, and ensuring compliance with banking regulations.

Your dream. Our focus.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

  • Ensure daily processes are executed on a timely and accurate basis. This includes digital onboarding, resolution of exceptions, and performance of reconciliation to internal and external systems including internal and 3rd party reports.
  • Define processes related to new business models or for optimization of existing processes. These include conducting research, instigating workflows, business procedures and recommended changes.
  • Work with cross-functional teams to implement changes. You will also be in charge of determining relevant data and methods to analyze operations, such as developing daily dashboards for tracking and analysis.
  • Advise decision makers on appropriate courses of action and maintain database by entering, verifying, and backing up data. You will also contribute to the improvement of financial status by analyzing results, monitoring variances, identifying trends, and recommending actions to management. You will determine operational costs by establishing standard costs and collecting operational data
  • Reconcile daily embossing file count with waybill orders from 3rd party system and update card inventory, triggering purchase orders if levels are below the re-order point.
  • Handle and resolve escalated issues from CCG to units, update courier portal with address changes for parcels in transit, and ensure timely submission of billing statements for payment processing within vendor payment deadlines.

What were looking for

  • Bachelors Degree in Finance, Economics, Accounting or other related field is preferred
  • At least 10 years of experience in operations in a financial institution or payments organization
  • Knowledgeable about banking products and services, back office processing and support functions, and various accounting and financial concepts ideally gained in digital banking
  • Strong leadership skills and the ability to work in a fast-paced start-up environment, and able to manage time effectively, set priorities and meet deadlines
  • Strong problem-solver, and able to use sound judgement and make decisions with attention to detail.
  • Able to work independently and with a team, as well as handle multiple projects simultaneously and shift priorities depending on business demands and requests

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

  • deposits and digital banking department head

    2 weeks ago

    Makati City, National Capital Region, Philippines OUT OF THE BOX PRACTICES INC Full time

    The Head of the Deposits and Digital Banking Department leads a team of application developers and project managers. They are responsible for developing and implementing application systems that support the bank's Deposits and Digital Banking business. Their role includes ensuring services provided are within service level agreements and attaining permanent...

  • Head - Head Office Audit I

    2 weeks ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    About the job Head - Head Office Audit ITo assist the CAE in ensuring that the internal audit function complies with the sound internal auditing standards.To develop a departmental audit plan based on robust risk assessment, including inputs from the board of directors, audit committee and senior management and ensure that such plan is comprehensive and...

  • Head of Digital Product

    2 weeks ago

    Makati City, National Capital Region, Philippines Robert Walters Full time

    Our client is seeking a dynamic and experienced Head of Digital Product to lead their product and data office. This role offers an exciting opportunity to drive product improvements, launch innovative products in the market, and create a robust product roadmap that aligns with business objectives and customer needs. The successful candidate will be...

  • Fintech: Digital Bank Operational Risk Management Head

    2 weeks ago

    Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

    CLIENT: A Fintech start-up and the newest purely digital bank in the Philippines.JOB DESCRIPTION• Operational Risk Management Frameworko Develop operational risk policies and standards for ORM as aligned with the regulatory minimum requiremento Perform operational risk identification and assessment for the whole enterpriseo Execute second-line of defense...

  • Security Monitoring Center Head

    2 weeks ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    Security Monitoring Center Head (Senior Officer) Makati, NCR, Philippines Information Security & Data Protection Office Job Openings Security Monitoring Center Head (Senior Officer) About the job Security Monitoring Center Head (Senior Officer)About the JobCorporate Title: Assistant Vice President to Vice PresidentWork Arrangement: HybridOur Information...

  • Data Privacy Office Head

    2 weeks ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    Data Privacy Office Head (Senior Officer) Makati, NCR, Philippines Information Security & Data Protection Office About the job Data Privacy Office Head (Senior Officer)About the JobCorporate Title: Assistant Vice President to Vice PresidentWork Arrangement: HybridOur Information Security & Data Protection Office team is looking for experienced professionals...

  • Digital Marketing Head

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Ulssi Full time

    The Digital Marketing Head is responsible for the management and implementation of the company's digital marketing strategy. As a key member of the marketing team, the Digital Marketing Head is expected to lead a unit that will optimize the marketing team's digital funnel and digital PR strategies, and be able to support the brand marketing teams in its...

  • Head, Digital Solutions

    2 weeks ago

    Makati City, National Capital Region, Philippines AON PLC Full time

    Posting DescriptionDigital Solutions HeadAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look...

  • Head of Operations

    2 weeks ago

    Makati City, National Capital Region, Philippines Michael Page Full time

    About Our Client Our client is well known name in the retail space, currently looking for a Head of Operations for their F&B business- a crowd-favorite & go-to brand. Job Description Key Responsibilities of the Head of Operations:Develop, improve & implement operational processes and guidelines to ensure seamless and efficient functioning of storesEnsuring...

  • Division Head

    2 weeks ago

    Caloocan City, National Capital Region, Philippines East West Banking Corporation Full time

    About the JobLocation: CaloocanCorporate Title: Division HeadCorporate Rank: SAVP- FVPWork Arrangement: HybridOur Corporate Banking Group is looking for experienced professionals to join us in Caloocan in the role of Division Head.As the Division Head (DH), you will serve as a strategic thinker & planner of the division in terms of business and relationship...

  • Operations Risk Management Head

    2 weeks ago

    Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are looking for an Operations Risk Management Head for our client in Makati.Role: Operations Risk Management HeadJob Rank: AVPIndustry: BankingLocation: MakatiSet up: OnsiteSchedule: Mon-Fri, dayshiftSalary: Up to 200kPrimary Job Scope:The Operations Risk Management Head will be responsible to lead in the design, and implementation of the operational risk...

  • Cash Management Services and E-Banking Head

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Allbank Full time

    Cash Management Services and E-Banking Head Description The Cash Management & E-Banking Services Head is responsible for overall function of the department and assures that standard of service is maintained. This The role involves managing bank's operations team including Cash Management & ATM Operations team to deliver effective financial services to...

  • Legal Counsel – Multinational Bank

    2 weeks ago

    Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

    A leading multinational bank is currently spearheading branchless and digital financial banking in the Philippine market [This is a confidential Hire.]JOB DESCRIPTIONGeneralist role in assisting the Head of Legal, Asia and the PacificTackling regulatory and legal issues on a daily basisSupporting business development and providing legal servicesJOB...

  • Program & Project Delivery Head (Senior Officer)

    2 weeks ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time

    Program & Project Delivery Head (Senior Officer) Makati, NCR, Philippines Information Security & Data Protection Office Job Openings Program & Project Delivery Head (Senior Officer) About the job Program & Project Delivery Head (Senior Officer)About the JobCorporate Title: AVP to VPWork Arrangement: HybridOur Information Security & Data Protection Office...

  • Credit Operations Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Credit Operations Manager (Assistant Manager to Manager)One of the world's leading digital banksJOB DESCRIPTION• Responsible for the daily management of Consumer Lending products and services such as; loan income document verification process, settlement of daily loan bookings, repayments and prepayments.• Work with the Country KYC Lead and Collections...

  • Digital Platform Engineering Head

    2 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    How you will contribute Lead the design, development, and implementation of robust digital platforms to meet organizational goals. Provide technical leadership, guidance, and mentorship to the engineering team. Collaborate with cross-functional teams to understand requirements and align technology solutions accordingly. Oversee the architecture and...

  • Finance Operations Head

    2 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    The RoleAs a Finance Operations Head, you will be responsible for the over-all operation of the Finance Operations and is involved in the supervision and management of the general, credit cards and financial accounting activities of the bank and its subsidiaries, internal and external reporting functions and the maintenance of effective internal control...

  • Digital Channel Platform Engineering Head

    2 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    Responsibilities:Strategic Leadership:Develop and execute the strategic vision for digital channel platform engineering, aligning it with the overall business objectives.Provide leadership in driving innovations and improvements across digital channels, ensuring a seamless user experience.Team Management:Lead and inspire a team of engineers, fostering a...

  • Fraud Operations Head

    2 weeks ago

    Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

    Fraud Management and Cyber Security experience is a big plus in applying for this urgent hiring post.CLIENTOur client is the leading FinTech company in the Philippines.JOB DESCRIPTIONDevelops the overall fraud operations strategy for Mynt and its subsidiaries while keeping in view the overall anti-fraud and security strategy of Fraud ManagementAssists the...

  • Operational Risk Management Head

    2 weeks ago

    Makati City, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

    Our executive recruitment client is one of the most progressive digital banks.JOB DESCRIPTION• Responsible for establishing and implementing Operational Risk Management (ORM) strategies and framework of the Bank.• Regular review and updating of ORM policies, procedures, guidelines and ORMC Charter.• Ensure that business growth is balanced with sound...