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Head of Operations
2 weeks ago
About Our Client
Our client is well known name in the retail space, currently looking for a Head of Operations for their F&B business- a crowd-favorite & go-to brand.
Job Description
Key Responsibilities of the Head of Operations:
Develop, improve & implement operational processes and guidelines to ensure seamless and efficient functioning of stores
Ensuring excellent customer service standards as well as handling/ addressing feedback and complaints
Implement streamlined processes and for commissary operations to ensure efficient production and distribution of products
Ensuring implementation of quality and consistency of menu and services that uphold the brand's reputation
People management & training through identifying, training and managing staff members
Fostering a positive work environment and a culture of continuous learning and growth by providing necessary support
Executing budgets, monitoring costs, maximizing profitability and monitoring financial performance
The Successful Applicant
The successful Head of Operations candidate:
Strong operational and leadership background in the hospitality space with a great track record in career progress
At least 10 years of operations experience, 5 years in leading a team
Must be amenable to travelling for store visits and in following retail hours // industry demands when it comes to work schedule and hours, especially during holiday season
What's on Offer
A great and exciting career growth opportunity to be a Head of Operations and work hand in hand with one of the biggest names in the retail industry. They will also be providing a business course with top schools globally.
1 day WFH office set-up
Office: Ortigas & Makati
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