Senior Operations Manager

2 weeks ago


Taguig, National Capital Region, Philippines Infosys BPM Philippines Full time

Are you ready to make an impact? Be part of our Finance and Accounting team based in BGC, Taguig.

We are hiring for a Senior Operations Manager for AP Expense.

Join Infosys BPM Philippines and jumpstart your career

Key Responsibilities:


• Client Executive Relationship (Stakeholder Management)


• Overall Engagement Accountability (Delivery Management)


• Strategic Leadership for the Engagement


• Commercial Discussions/ Growth Opportunities


• Benchmarking/Transformation/Industry Best Practices


• Drives Overall Governance for the Engagement


• Drives Overall Controls and Compliance


• Directly manages Senior/Ops Managers and Cross tower Leads.


• Engagement Financial Accountability (Revenue, Gross Margin, etc.)

Key Requirements:


• Minimum of 10 years overall experience in BPO or Shared Services set-up


• Effective communication skills. Can drive discussions with sea-level executives


• Experienced in Project Management and can drive projects end-to-end


• Result oriented and can deep-dive on process issues as necessary


• Lean Six Sigma certification is a plus


• Amenable to work onsite observing US schedule

Why Infosys BPM Philippines:


• Quarterly Performance Bonus


• 24 Leaves annually


• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire


• Outstanding career development opportunities and fast track career progression


• Enjoy a fair work-life balance.


• Learning and Development Trainings


• We value Inclusion and Diversity


• Great Place to Work - Certified


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