Senior Operations Manager

1 week ago


Taguig, National Capital Region, Philippines HCLTech Full time
Senior Operations Manager (Back Office exp) | Onsite-McKinley Taguig

End to End Ownership of the Account, Process Adherence or Compliance, Team Performance, Attendance, Passion for work Excellence

(1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards

(2.)

1. To formulate the Key Result Areas of the Team Leaders and Team Members

2.Conduct appraisals and feedback sessions with Team leaders or FTs and agents at regular intervals

3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients

4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.

(3.) Attendance or Login Hours or Unscheduled Leave

(4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation

(5.) Manage the budget and schedule for the projects assigned Responsible for managing multiple assigned on boarding projects to completion, Coordinating interrelated operational tasks required to support the proposed solution

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

Don't provide your bank or credit card details when applying for jobs.

What can I earn as an Operations Manager

#J-18808-Ljbffr

  • Taguig, National Capital Region, Philippines Infosys BPM Full time

    Senior Operations Manager (Accounts Payable - Expense)Are you ready to make an impact? Be part of our Finance and Accounting team based in BGC, Taguig.We are hiring for a Senior Operations Manager for AP Expense.Join Infosys BPM Philippines and jumpstart your careerKey Responsibilities:• Client Executive Relationship (Stakeholder Management)• Overall...


  • Taguig, National Capital Region, Philippines Infosys BPM Philippines Full time

    Are you ready to make an impact? Be part of our Finance and Accounting team based in BGC, Taguig.We are hiring for a Senior Operations Manager for AP Expense.Join Infosys BPM Philippines and jumpstart your careerKey Responsibilities:• Client Executive Relationship (Stakeholder Management)• Overall Engagement Accountability (Delivery Management)•...


  • Taguig, National Capital Region, Philippines Nimbyx Full time

    Senior Manager, Global OperationsWe are seeking a driven and organized Senior Manager, Global Operations to play a vital role in ensuring the smooth and efficient running of our day-to-day operations. In this role, you will be responsible for overseeing a variety of tasks, including building and leading a high-performing team and managing resources.Here's a...


  • Taguig, National Capital Region, Philippines Nimbyx Philippines, Inc. Full time

    Senior Operations Director, Global Operations ManagementWe are seeking a driven and organized Senior Operations Director, Global Operations Management to play a vital role in ensuring the smooth and efficient running of day-to-day operations of our Manila Operations Team. In this role, you will be responsible for overseeing a variety of tasks, including...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines Flat Planet Philippines Full time

    Job Summary:The Operations Manager is responsible for managing the day-to-day operations of the company. This includes overseeing project management, client interactions, team performance, and process improvement initiatives to ensure high-quality service delivery. The role demands strong leadership, organizational, and communication skills, along with a...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines Circa Logica Group Full time

    As the Operations Manager, you're responsible for the organization's overall performance and culture. You'll act as the key account manager for your channel, handling all operational matters with client partners.Key Responsibilities:1. Organizational Development:Develop and implement strategies to optimize the structure and workflows of client services,...


  • Taguig, National Capital Region, Philippines Ayala Malls Full time

    As a SENIOR OPERATIONS ASSOCIATE, you will be responsible in handling the following:1. Strategic Management and Direction• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.2. Application of Skills and Capabilities•...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines Dehusk Full time

    Responsibilities:Develop and implement strategic sales plans to expand market share and brand awareness for our plant-based milk products.Build and manage strong relationships with key distributors and retailers across the FMCG market.Oversee aspects of operations, including production planning, inventory management, and quality controlCollaborate with...


  • Taguig, National Capital Region, Philippines AyalaLand Malls, Inc. Full time

    Ayala Malls, it's all about creating an Amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design, and present a...


  • Taguig, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Must have at least 8 years of senior managerial experience in handling a healthcare account in a BPO company Must be proficient in EnglishSchedule: Shifting schedule (including weekends) and may work during holidaysWork Location: Market Market, Taguig (must be willing to work onsite)Educational background: At least High School (old curriculum) graduate |...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines Empoweru Inc Full time

    Founded in October 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

    Join a company where YOU matterWe are looking for awesome and talented Operations Manager who wants to join our growing # teamResponsibilities:Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    Operations Manager (Healthcare Campaign) | BGC TaguigManages operations for Customer Service and Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and...

  • Operations Manager

    1 week ago


    Taguig, National Capital Region, Philippines Dehusk Full time

    Posted 3 days ago and deadline of application is on 30 JunRecruiter was hiring 17 hours agoJob DescriptionDevelop and implement strategic sales plans to expand market share and brand awareness for our plant-based milk products.Build and manage strong relationships with key distributors and retailers across the FMCG market.Oversee aspects of operations,...

  • Senior Manager

    2 weeks ago


    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

    Business Development & Solutioning - Support Engagement / Transformation Directors and JBS Operations team during the pre-planning & scoping stages by creating transformation discovery responses, providing information regarding the value of , development of transition budgets, timelines, resource requirements, and other applicable costs. Transition...

  • Senior Manager

    2 weeks ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Supply Chain Process Senior ManagerLocation: Taguig City You will assist companies in reimagining and revamping their supply chains for the future—with a positive impact on the business, society, and the environment.Qualifications: MBA or Master's degree in Industrial Engineering, Operations Management, or Supply Chain Management from Tier1 college is...


  • Taguig, National Capital Region, Philippines Robert Walters Full time

    Continuous Improvement, Senior Manager (Mid Shift) Save job Contract type: FULL_TIME Focus: Operations Workplace Type: Hybrid Experience Level: Mid Management Location: Taguig Contract type: FULL_TIME Specialism: Banking & Financial Services Focus: Operations Industry: Banking Salary: Negotiable Workplace Type: Hybrid Experience Level: Mid...

  • Senior Manager

    1 week ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Business Transformation Senior ManagerTaguig City, Metro Manila Hybrid Work Set up Project Shift Schedule: Mid ShiftProject Rest Day: Weekends offProject/Team Location: Taguig Uptown Bonifacio Tower 3RESPONSIBILITIES: Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee...


  • Taguig, National Capital Region, Philippines AGS health Full time

    Senior Leader for Clinical Services Operations Add expected salary to your profile for insights At least five years of supervisory/managerial experience working in Clinical services, such as Clinical Authorization, Utilization Management/Review, and Clinical Denials & Appeals. Prior experience Management experience with Clinical Documentation Integrity (CDI)...

  • Senior Manager

    1 week ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Supply Chain Process Senior ManagerLocation: Taguig City You will help organizations reimagine and transform their supply chains for tomorrow—with a positive impact on the business, on society and on the planet.Qualifications: MBA or Master's degree in Industrial Engineering, Operations Management, or Supply Chain Management from Tier1 college is...