Senior Operations Associate

1 week ago

Taguig, National Capital Region, Philippines AyalaLand Malls, Inc. Full time

Ayala Malls, it's all about creating an Amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design, and present a refreshing shopping, dining, and leisure experience that enlivens diverse locales nationwide.

The Role

As a SENIOR OPERATIONS ASSOCIATE, you will be responsible in handling the following:

1. Strategic Management and Direction
• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities
• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment.

o Mall Operations

o Safety, Security, and Sustainability

o Facility Management


• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.


• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).


• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.


• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.


• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.


• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.


• Prepares and submits the following Reports:

o Summary of Daily Operations Inspection and Monitoring

o Summary of Cost Savings initiatives and projects o KRA setting and monitoring for Operations Staff


• Performs other management mandated functions.

Ideal Profile

  • Graduate of BS Business Administration, Engineering or any business/technical related course
  • Minimum of one (1) year related work experience in Operations Management in retail and property management industries
  • Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle
  • Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization
  • With an average level of project management, planning, people management, and leadership
  • With an average level of understanding of the mutual interconnection of financial and business of the organization

What's on Offer?

  • Work in a company with a solid track record of performance
  • Join a well known brand within Retail
  • A role that offers a breadth of learning opportunities

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