HR Operations Lead l Labor Relations

2 weeks ago

Quezon City, National Capital Region, Philippines iFive Inc. Full time
Job Description

Highlights

  • Competitive compensation and benefits packages
  • Continuousprofessionaldevelopmentandlearningopportunities
  • Regularengagementactivities and events

HR OPERATIONSLEAD

Work for our global clients andimmersein our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking foraHROperations Leadto be part of our team.

  • He/Shewillbe responsible forperforming human resource administrative and analytical work, particularly on employee and labor relations; employee engagement activities; employee welfare;providinganalysis on various HR programs and initiatives, and other supportrequired.

MAIN RESPONSIBILITIES

Employee/Labor Relations, Performance Management, and Business Partnership

  • Supervise and handle the employee discipline management process
  • Providecounsel to employees including leadership and executive levelsregardingpolicies and programs
  • Develop and implement new policies, practices, and programs to meet organizational needs
  • Monitor conditions of employment and minimize industrial disputes
  • Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
  • Represent the company in DOLE proceedings or NLRC cases
  • Participate in and conducts legal, government compliance, and procedural monitoring activities
  • Facilitate regular touch base meetings with Business Unit Heads and Corporate Leaders
  • Maintain cordial relationships with all internal and external stakeholders
  • Oversee and manage the Performance Management process
  • Employee/Labor Relations, Performance Management, and Business Partnership
  • Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
  • Represent the company in DOLE proceedings or NLRC cases

HR Analytics

  • Collect, compile, and analyze data to produce different HR reports and analytics that will be used to track trends and developments assigned in different business functional areas
  • Research, analyze, and present data as assigned to develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
  • Meet with internal stakeholders from employees to leadership levels to discuss and clarify requests for projects, highlight issues, and make recommendations to address concerns and priorities

Team Management

  • Monitor team's day-to-day deliverables, projects, reports, and other initiatives
  • Conduct regular team and individual check-ins, coaching sessions, and mentorship
  • Manage team's performance individually and as a group and ensure that the team's attainment is meeting the set goals or KPI
  • Ensure that the team's goals are aligned with the company's objectives

Employee 201/HRIS Management, Onboarding, and Offboarding

  • Guarantee that New Hire Orientation is well facilitated
  • Ensure that the teammaintainsorganized, complete, and update employee HRIS profiles and Employee 201 files (physical and e-copies)
  • Review and promptly update HRIS records to reflect profile/employee data change requests, employee movements, such as transfers and promotions, approver/assignment/salary changes, office or location changes, etc.
  • Lead employee data clean-up projects and HRIS module creation/updates
  • Proactively address HRIS and employee data issues, coordinate with the HRIS service providers, andinitiatethe root cause analysis (RCA) activities
  • Recommend strategic improvements for employee data management and HRIS processes
  • Ensure that Offboarding Process is properlyfacilitatedfrom Separation Notification, HRIS Deactivation, and Exit Clearance Process to releasing of Final Pay
  • Ensure that processes are up to date and compliant with the General Labor Standards and other government/legal policies.

Employee Engagement

  • Work with the Employee Engagement Team as well as business units, to build andmaintaina planner of meaningful employee engagement activities on a monthly, quarterly, and annual basis
  • Conceptualize, plan for, andfacilitatefocused group discussions (FGDs), employee satisfaction or experience surveys, rewards and recognition activities, and other business unit or company-wide engagement initiatives
  • Coordinate preparations, including securing budget approval, sourcing, andprocuringvenue, materials, props, prizes, and other collaterals, for company events
  • Assistin creating purposeful information and communication materials and content for social media that are aligned with the Company's brand and clearly convey the Company's culture, events, and message
  • Prepare, send out and analyze post-event surveys
Requirements
  • At least five (5) years of Human Resources management experience, two (2) of which shall be in leadership / supervisorial capacity, preferably in the BPO
  • Thorough working knowledge of HR best practicesrelativeto employee and labor relations, DOLE and other Legal Compliance related to employment, and organization management
  • Demonstrated the ability to connect, communicate, and influence, to elicit cooperation across all levels within the organization, including executive stakeholders effectively and credibly
  • Excellent service orientation, and organization skills, including reporting and analysis, presentation skills, time management, planning, and the ability to manage multiple priorities at any given time
  • A people-first mindset and the ability to deliver short-term and long-term solutions
  • Undisputed integrity, reliability, professionalism, and maturity, even in uncertain situations
  • Willing to work on a hybrid setup
  • Able and willing to work on the night shift or any other schedule asrequired
  • Must be able to work on any of our sites
  • 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
  • 6th Floor Tower 1Rockwell Business Center, Ortigas

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Evening
    • Tuesday: Evening
    • Wednesday: Evening
    • Thursday: Evening
    • Friday: Evening
  • More than 4 years of relevant work experience required for this role
  • Working rights required for this role

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