Quality Assurance Team Lead

2 weeks ago

Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time
Quality Assurance Team Lead (US Healthcare) | Manila

To provide direction and support to SQ and Process improvement team to perform defined set of activities which result in systemic solutions leading to continual and breakthrough improvement of service delivery.

· Manage a team of 5-10 SQ TLs spread across different LOBs.

· Coach, guide and support Quality & Process Improvement teams to perform defined quality improvement tasks.

· Prioritize and allocate improvement projects based on internal and external quality data.

· Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.

· Develop and implement plans for continuous education across SQ function in the location.

· Build cross domain expertise of team members to enhance their skill and knowledge.

· Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.

· Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.

· Participate in client calls whenever necessary along with SQ TLs to represent Quality.

· Drive performance management initiatives for SQ function at the location.

· Define visual display system for each team performance on floor - Visual Factory

· Drive Six Sigma culture across the location.

· Act as a single point of contact for all quality related activities of the location.

· Graduate in Nursing with active PH or US licensure of any state

· Experience in Healthcare BPO organization is an advantage.

· Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.

· Proven process improvement experience to improve delivered quality.

· Desirable:

· Six Sigma certified from a reputed company/certifier.

· Experience in revenue cycle management industry.

· Need experience in Clinical Appeals Denial and Utilization Management Review

Candidate Profile:

· Demonstrated creativity and innovation to do things differently to bring effectiveness.

· Proven ability to analyze and improve work processes.

· Ability to improvise existing process and design new process.

· Ability to build quality culture with various initiatives.

· Ability to speak effectively before groups of employees.

· Resolving prioritized problems coming out of data analysis keeping in view systemic solutions for sustainability.

· Enhancing team competence for resolving issues faster and take on more improvement projects.

· Creation of knowledge repositories.

· Close looping of improvement actions resulting in up gradation of floor training and class room training activities.

Your application will include the following questions:

What's your expected monthly basic salary?

Omega's origin is a story of personal experience. Co-founders, Mr. Gopi Natarajan & Anurag Mehta, possess over 50 years of combined experience in the medical billing and healthcare industry. This experience includes running a billing company of over 1,000 people. After various tenures in the US Healthcare industry, they both recognized a major problem in the industry; there was a major lack of support for the medical billing and healthcare payment systems.

Adopting an entrepreneurial mantra, the two set out to start their own company to solve the pain points of healthcare billing companies. Eleven years later, Omega Healthcare has risen to become the number one solution for US healthcare billing and revenue cycle management companies.

Omega's origin is a story of personal experience. Co-founders, Mr. Gopi Natarajan & Anurag Mehta, possess over 50 years of combined experience in the medical billing and healthcare industry. This experience includes running a billing company of over 1,000 people. After various tenures in the US Healthcare industry, they both recognized a major problem in the industry; there was a major lack of support for the medical billing and healthcare payment systems.

Adopting an entrepreneurial mantra, the two set out to start their own company to solve the pain points of healthcare billing companies. Eleven years later, Omega Healthcare has risen to become the number one solution for US healthcare billing and revenue cycle management companies.

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