Quality Assurance Analyst for ESL Teachers

2 weeks ago


Pasig, National Capital Region, Philippines 51Talk Full time
Quality Assurance Analyst for ESL Teachers (Start ASAP)

Opportunity Expired

The role of QA Team is responsible for evaluating the lessons of teachers and providing post-evaluation coaching.

  • Complete full QA package (eval+coaching) on teacher list/product lines assigned by Supervisor
  • Validate, monitor and address complaints/bad evaluations received on a daily basis from PH Teacher management system and CH CR and other functional teams
  • Coach teachers and provide validation feedback to the PH support team about complaints or bad evaluations monitored.
  • Continuously work with all TS teams to eliminate number of complaints and bad evaluations through strategically planned interventions and strategies
  • Analyze trends across QA data gathered and propose actions/recommendations to improve teaching quality and overall teacher effectiveness
  • Complete mandatory learning path and developmental training sessions for QA associates; Attend scheduled team meetings and calibration sessions to ensure alignment
Work rights

The opportunity is available to applicants in any of the following categories.

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