Customer Success Manager

2 weeks ago


Manila, National Capital Region, Philippines Avion School Full time

[Full Time] Customer Success Manager at Avion School (United States) | BEAMSTART Jobs

Customer Success Manager

Avion School United States

Date Posted

31 Oct, 2022

Work Location

Manila, Philippines, United States

Salary Offered

Not Specified

Job Type

Full Time

Experience Required

3+ years

Remote Work

No

Stock Options

No

Vacancies

1 available

About Avion School

Avion School is an online school that teaches Filipinos to become remote software engineers globally. It is our mission to provide opportunities for untapped potential in the Philippines by providing students with a new way of getting a Computer Science education. We believe in what we do so much that we don't charge our students unless they get a job.

About the role

Customer Success Managers are critical to the success of our product. They are the bridge between the students and the product as a whole. In this position, you will be working directly with the Product, Career Placement, Learning and Marketing team to relay feedback coming from the students to help guide and determine the roadmap of what needs to get done. As a member of the Student Success team, you'll also be responsible for turning ideas into tangible products that make the student experience of everyone in Avion School much better.

Responsibilities

  • Collect and analyze qualitative and quantitative data to develop a deep understanding of the student experience across every stage of the student lifecycle.
  • Communicate the insights taken from the students over to management in order to help them understand deeper what needs to get done based off critical user feedback.
  • Develop both internal and product initiatives based on the feedback taken from the users.
  • Work hand-in-hand with cross-functional teams to design, launch and optimize programs that put these strategies and insights into action.
  • Take part in a team that prioritizes the student experience, communicates the vision, collaborates on strategy and provides insights in a clear and compelling manner internally and externally.
  • Create regular status reports on the insight gained from the ideal students of each cohort.
  • Manage daily inbound and outbound communication with our customers.

What you'll need

  • You have 2 to 3 years of experience working on Sales, Business Development and Growth in a fast-growing tech startup.
  • Passion for understanding the needs, values and preferences of our student body.
  • Strong analytical skills; experience in both qualitative and quantitative research methods.
  • Strong interpretive skills; ability to quickly understand data and draw conclusions.
  • You are goal-oriented and have an innate drive to achieve and hit targets.
  • Experience building scalable operations to support company growth.
  • You value processes and best practices to achieve consistent outcomes.
  • Desire to work in a fast-paced, sometimes chaotic environment that requires flexibility and a startup mindset.
  • You are not intimidated by change and ambiguity.
  • You have a 'do things that don't scale' mentality.

Benefits of life @ Avion School

  • Be part of a founding team disrupting education in Southeast Asia starting with the Philippines.
  • Product-driven and customer-focused team culture
  • Startup funded by Y Combinator, the founder of Tinder, and investors of SpaceX, BREX and Lyft.
  • Competitive compensation packages (salary + equity + HMO)
  • Unlimited book allowance (Just don't abuse it...)
About Avion School We teach Filipinos to become remote software engineers globally. Company Size: 1 - 5 People Year Founded: 2020 Country: Philippines Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job More Full Time Jobs Founding Frontend Engineer

London, United Kingdom

Full Time

$ $90000 yearly

Senior Growth Manager

Nantes, France

Full Time

$ $80000 yearly

Founding Engineer - CTO

Nantes, France

Full Time

$ $95000 yearly

Senior Back-End Engineer

Nantes, France

Full Time

$ $95000 yearly

Developer Evangelist

Berkeley, CA

Full Time

More Companies Hiring

United States

Converge

United States

Moonvalley

Canada

Xeol

United States

Karate Labs

United States

BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.

Discover Jobs
  • Full Time
  • Part Time
  • Contract
  • Internship
  • Volunteer
  • Companies
  • Candidates
  • Post a Job
  • For Recruiters
Our Company
  • News
  • Jobs
  • Database
  • About Us
  • Download App
  • More
Copyright 2023 BEAMSTART . All Rights Reserved. #J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Dialpad Full time

    About the teamInstrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to...


  • Manila, National Capital Region, Philippines Dialpad Full time

    Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More...


  • Manila, National Capital Region, Philippines Smartly Group Full time

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success - Scale team, in...


  • Manila, National Capital Region, Philippines Pearl Talent Full time

    About Pearl:Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are...


  • Manila, National Capital Region, Philippines JACSS Dynamic Business Outsourcing Solutions & Services, Inc. Full time

    Account & Relationship Management (Sales) Full time Add expected salary to your profile for insights We are seeking a CUSTOMER SUCCESS MANAGER/ ACCOUNT MANAGER with great communication and customer service abilities who will work for a company that develops retail marketing software.Job Responsibilities:Handle customer's needs and requirementsMaintain...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. ...


  • Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

    Account & Relationship Management (Sales) Job Purpose: The Customer Success Manager plays a critical function in safeguarding a long-term relationship with the client. Customer Success Manager needs to minimize noise and concerns by maintaining constant communication with the customer, as well as identifying new opportunities that Sales Department can place...


  • Manila, National Capital Region, Philippines EMAPTA Full time

    Customer Success Manager | Hybrid | Shifting | Day 1 HMO Add expected salary to your profile for insights Unfasten Your Global Potential with an International ClientJoin our client's dynamic team and play a pivotal role in shaping the online venue search technology. As a Customer Success Manager with our client, you'll have the opportunity to make a profound...


  • Manila, National Capital Region, Philippines Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...


  • Manila, National Capital Region, Philippines Nasdaq, Inc. Full time

    Lead Customer Success Manager page is loaded Lead Customer Success Manager Apply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted 2 Days Ago job requisition id R Why Nasdaq When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities....


  • Manila, National Capital Region, Philippines Medium Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....


  • Manila, National Capital Region, Philippines Remitly Philippines RO Full time

    Team Manager, Customer Success page is loaded Team Manager, Customer Success Apply locations Manila, Phillippines time type Full time posted on Posted 3 Days Ago job requisition id R_101924 Job Description:Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our...


  • Manila, National Capital Region, Philippines Backbase Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio. In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success...


  • Manila, National Capital Region, Philippines HireMe Full time

    A Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. They have the soft and hard skills required to master technology and manage customer relationships.The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving...


  • Manila, National Capital Region, Philippines Backbase Inc. Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic...


  • Manila, National Capital Region, Philippines Dialpad Full time

    About the teamInstrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to...


  • Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Customer Success Coordinator page is loaded Customer Success Coordinator Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79095 Job Summary: The Customer Success team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our...


  • Manila, National Capital Region, Philippines Dialpad Full time

    Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More...


  • Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

    Company Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...


  • Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

    Company Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...