Associate Director of Operations

2 weeks ago

Manila, National Capital Region, Philippines iSupport Worldwide Full time
Associate Director of Operations - Recruitment

Management - Agency (Human Resources & Recruitment)

Full time

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What is your mission?

The Associate Director of Operations - Recruitment is a strategic and hands-on leader responsible for overseeing the recruitment operations to ensure efficient, effective, and compliant hiring processes. This role involves managing a team of recruitment professionals, developing and implementing recruitment strategies, and driving continuous improvement initiatives to enhance the overall recruitment experience.

Key Responsibilities:

Leadership and Team Management:

  • Lead, mentor, and develop a high-performing recruitment operations team.
  • Foster a collaborative and inclusive team environment that promotes professional growth.
  • Set performance goals and provide regular feedback and performance evaluations.

Strategic Planning and Execution:

  • Develop and implement recruitment strategies aligned with the company's overall goals and objectives.
  • Monitor and analyze recruitment metrics to identify trends, inefficiencies, and areas for improvement.
  • Collaborate with senior management to forecast staffing needs and develop proactive recruitment plans.
  • Plan and implement creative and cost-effective sourcing strategies across all channels.
  • Stay informed of trends and innovative sourcing techniques to be competitive.

Process Improvement:

  • Continuously assess and refine recruitment processes to ensure efficiency, compliance, and a positive candidate experience.
  • Implement technology solutions to streamline recruitment workflows and enhance data management.
  • Drive initiatives to improve candidate sourcing, selection, and onboarding processes.

Compliance and Reporting:

  • Ensure compliance with all relevant employment laws and regulations.
  • Develop and maintain recruitment policies and procedures.
  • Prepare and present regular reports on recruitment metrics, activities, and outcomes to senior leadership.

Stakeholder Management:

  • Build and maintain strong relationships with hiring managers and department heads to understand their staffing needs and provide effective recruitment support.
  • Partner with HR and other departments to align recruitment efforts with broader organizational initiatives.

Diversity, Equity, and Inclusion (DEI):

  • Champion diversity, equity, and inclusion initiatives within the recruitment process.
  • Implement strategies to attract and hire a diverse workforce.
  • Collaborate with internal DEI teams to align recruitment practices with company values.

Who are we looking for?

  • Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is preferred.
  • A minimum of 8 years of experience in recruitment or talent acquisition, with at least 3 years in a leadership role.
  • Proven track record of developing and implementing successful recruitment strategies and processes.
  • Strong understanding of employment laws and regulations.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in recruitment software and Applicant Tracking Systems (ATS).
  • Strong analytical and problem-solving abilities.
  • Commitment to fostering a diverse and inclusive workplace.

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks
Your application will include the following questions:

What's your expected monthly basic salary?

Founded in 2006, iSupport Worldwide is a US-owned offshoring company with offices in Ortigas, Philippines. iSupport Worldwide has developed considerable expertise focusing on Recruitment Process Outsourcing, Facilities Management, Employee Services, Client Services Development and many more.

iSupport Worldwide provides businesses with a scalable platform to set up low cost, high-value operations in the Philippines without the need to incorporate, directly employ staff or manage your own office, while maintaining full control.

Our offshoring solutions are ideal for small-medium companies, and we have partnered with a variety of industries providing customized business solutions through job functions in customer service, technical support, data entry and processing, quality assurance, logistics, administrative support, graphic design, accounts receivable, accounts payable and more.

Founded in 2006, iSupport Worldwide is a US-owned offshoring company with offices in Ortigas, Philippines. iSupport Worldwide has developed considerable expertise focusing on Recruitment Process Outsourcing, Facilities Management, Employee Services, Client Services Development and many more.

iSupport Worldwide provides businesses with a scalable platform to set up low cost, high-value operations in the Philippines without the need to incorporate, directly employ staff or manage your own office, while maintaining full control.

Our offshoring solutions are ideal for small-medium companies, and we have partnered with a variety of industries providing customized business solutions through job functions in customer service, technical support, data entry and processing, quality assurance, logistics, administrative support, graphic design, accounts receivable, accounts payable and more.

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