Senior Training Manager

2 weeks ago

Manila, National Capital Region, Philippines WNS Full time

Full time

Add expected salary to your profile for insights

  • Work with the Vertical leads and stakeholders in providing inputs on development areas for training projects initiated.
  • Provide real time support to team members on overall training governance.
  • In depth understanding of training metrics and impact to business metric In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
  • Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
  • Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
  • Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
  • Maintain vertical hygiene by ensuring reports, data and documents are in place
  • Promote standardization by creating SOPs across CIS training – Standardization Promote behavioral training programs and promote the programs in order to ensure maximum participation
  • Should have worked on various training methodologies and have knowledge on Instructional designing
  • Should have done Market Research & analysis on training models and know what is happening in the training industry
  • Should be knowledgeable on the business/process in customer experience area.
  • Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
  • Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it
  • Amenable to work in a US Shift schedule
  • Amenable to be assigned in our Quezon City site
Your application will include the following questions:

What's your expected monthly basic salary?

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

About WNS:

WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

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