Customer Care Specialist
1 week ago
Responsibilities:
- Processing e-commerce orders.
- Addressing both business to business and direct to consumer inquiries and requests.
- Provide clear, timely, accurate and professional customer support.
- Communicate complex customer/vendor issues.
- Be helpful and supportive to all other Customer Care Team members.
Required Skills:
- Must have 2-3 years of experience in customer service support in an online, B2B or DTC environment.
- Minimum of Associate degree or equivalent work experience (BPO)
- Intermediate to advanced computer skills.
- Excellent knowledge of Microsoft Office products.
- Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus.
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