Customer Care Bilingual

2 weeks ago


Taguig, National Capital Region, Philippines Helloconnect Full time

Our Customer Care Specialists - Spanish is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

  • Being the first point of contact for our customers.
  • Providing general support and building engaging relationships on each and every customer call or interaction.
  • Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
  • Investigating and resolving customer complaints and feedback.
  • Work towards the Customer Care team KPIs and targets set by the management team.
  • Report and document any kinds of issues to the responsible departments.
  • Actively suggest ways to improve internal procedures and processes.
  • Run internal projects.
  • Make every effort to support and positively reflect the HelloFresh brand to others.
  • Being an expert regarding company policies, tools, and systems.

ABOUT YOU:

  • Must be a fluent Spanish speaker
  • Above-average English Communication Skills
  • Ideally first experiences in Customer Service
  • Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger)
  • Strong Customer Service attitude always keeping the customer in mind
  • Communicate to our customers in a highly positive manner
  • Reliability, friendliness, listening skills, self-organizing skills, Team player

ABOUT THE COMPANY:

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the direct needs of HelloFresh, our solutions are hyper focused on serving high growth companies Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings and service level improvements.

HelloFresh

HelloFresh is a global leader in online food e-commerce With our cooking boxes, we are leading the way in an enormously growing market. With delicious and refined recipes, we deliver the right fresh ingredients - in the best quality and right on your doorstep.


#J-18808-Ljbffr
  • Japanese Bilingual

    1 week ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    We are seeking a Japanese Bilingual Digital Finance Transformation Analyst to join our team. The ideal candidate will be responsible for supporting the digital finance transformation initiatives, analyzing financial processes, identifying opportunities for improvement, and implementing digital solutions. The candidate will collaborate with cross-functional...

  • Japanese Bilingual

    2 weeks ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Japanese Bilingual - Digital Finance Transformation ManagerLocation: Taguig, Uptown Bonifacio Tower 3Key Responsibilities:Lead project delivery, client conversations, and stakeholder management.Direct/guide teams on project executions, ensuring timely delivery.Lead solution design and implementation within budget constraints.Coordinate effectively with...

  • Japanese Bilingual

    2 weeks ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Japanese Bilingual - Digital Finance Transformation ManagerLocation: Taguig, Uptown Bonifacio Tower 3Lead project delivery, client conversations, and stakeholder management.Direct/guide teams on project executions, ensuring timely delivery.Lead solution design and implementation within budget constraints.Coordinate effectively with client organizations to...


  • Taguig, National Capital Region, Philippines Vistaprint Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Position Title:Specialist, Customer CareDepartment:CARE OperationsDomain:Customer CareJob level:SU2Reports to:Supervisor, CARE OperationsWho We Are:OurGlobal Customer Value (CARE)is responsible for...

  • Japanese Bilingual

    2 weeks ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Japanese Bilingual - Digital Finance Platform Transformation AnalystLocation: Taguig, Uptown Bonifacio Tower 3You will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiationKey Responsibilities include:Participate in project...

  • Japanese Bilingual

    1 week ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Japanese Bilingual - Digital Finance Platform Transformation AnalystLocation: Taguig, Uptown Bonifacio Tower 3You will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation.Key Responsibilities include:Participate in...


  • Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

    Job Description - Customer Care Specialist D) Customer Care Specialist D ) Main responsibilities Customer Feedback Handling o Provides high level of service to both customers and CWT by researching and resolving customer issues within the defined SLAs negotiating results that best serve both CWT and the client o Provide clear, thorough and unbiased...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Responsibilities: Processing e-commerce orders. Addressing both business to business and direct to consumer inquiries and requests. Provide clear, timely, accurate and professional customer support. Communicate complex customer/vendor issues. Be helpful and supportive to all other Customer Care Team members.Required Skills: Must have 2-3 years of experience...


  • Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Polish BilingualCandidate should be willing to relocate to Philippines once onboarded.Job Description:Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versaMay require interpretation service during conferences or meetings with counterparts, clients, and...

  • Japanese Bilingual

    1 week ago


    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Japanese Bilingual - Digital Finance SAP Platform Transformation ManagerPreferred Location: Taguig, Uptown Bonifacio Tower 3Key Responsibilities:Utilize extensive knowledge across SAP, Oracle, Workday, and other ERP solutions to provide insightful, deal-relevant points of view and recommendations based on thorough analysis.Lead and actively participate in...


  • Taguig, National Capital Region, Philippines Tenerity Philippines Corp. Full time

    Maintain and improve contact center customer relations by providing exemplary customer service with one contact resolution. Achieve contact center goals and standards through overall personal performance. Play a key role in ensuring the business continues to achieve or exceed Client expectations.Duties and Responsibilities:Respond professionally, accurately...


  • Taguig, National Capital Region, Philippines Schneider Electric Gruppe Full time

    Job Description - Bilingual French Technical Support Engineer (008MYX) Bilingual French Technical Support Engineer - 008MYX Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be...


  • Taguig, National Capital Region, Philippines Avida Land Corp. Full time

    Ensures Timely Management of buyer concerns to avoid serious repercussions to the company in accordance to the client case management process. Regular monitoring of all concerns through salesforce. Responsible for the effective and timely delivery of units/lots to buyer for the assigned projects based on project timeliness and agreed TAT. Maintains the...


  • Taguig, National Capital Region, Philippines KMC Solutions Inc Full time

    EXPRESSION OF INTEREST: JAPANESE BILINGUAL PROFESSIONAL We're pooling talented Japanese bilingual professionals for future opportunities at KMC Solutions. By expressing your interest, you'll be considered for upcoming opportunities to join our dynamic team Don't miss this chance to connect with us and potentially shape your next career move. Potential Nature...


  • Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Polish BilingualCandidate should be willing to relocate to Philippines once onboardedJob Description:Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versaMay require interpretation service during conferences or meetings with counterparts, clients, and...


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Position: Japanese Bilingual SDV Consulting ManagerLocation: TaguigPrincipal Duties:Bring industry knowledge, process expertise, and cutting-edge technology to Automotive/Industrial clients.Collaborate with leading clients, customers, and suppliers for global strategies and change initiatives.Manage complex projects, including travel to client sites...


  • Taguig, National Capital Region, Philippines FWD Life Insurance Corporation Full time

    Full time Add expected salary to your profile for insights Job Purpose: To deliver the desired customer experience through quality and speedy decisions in all customer interfaced transactions. This job will also ensure that the right and fair resolutions are made ALL the time.The job will manage the pro-active and timely coordination of aftersales...


  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Job Description: Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa May require interpretation service during conferences or meetings with counterparts, clients, and vendors. Initiate and implement Quality Assurance and process improvement activities...


  • Taguig, National Capital Region, Philippines Sun Life Financial Full time

    Client Care Representative page is loaded Client Care Representative Apply locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted Yesterday job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work...


  • Taguig, National Capital Region, Philippines KMC Solutions Inc Full time

    EXPRESSION OF INTEREST: FRENCH BILINGUAL PROFESSIONAL We're pooling talented French bilingual professionals for future opportunities at KMC Solutions. By expressing your interest, you'll be considered for upcoming opportunities to join our dynamic team Don't miss this chance to connect with us and potentially shape your next career move. Potential Nature of...