Microsoft 365 Administration/Helpdesk Support

2 weeks ago


Quezon City, National Capital Region, Philippines Kinettix Inc. Full time
JOB DESCRIPTION:

  • Act as POC for any issues or request
  • Act as a subject matter expert for IT systems, applications, and tools.
  • Provide expert-level technical support and troubleshooting for complex IT issues across hardware, software, and network systems.
  • Analyze, diagnose, and resolve advanced issues and escalated tickets (hardware and software). Collaborate with other Teams to resolve issues
  • Work with third-party vendors and solution providers as directed.
  • Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
  • Assist team with their projects Monitor network performance and troubleshoot network issues to ensure optimal uptime and performance.
  • Perform regular network maintenance tasks, such as software updates, patches, and firmware upgrades

QUALIFICATIONS:

  • Strong knowledge of Microsoft 365 technologies
  • Strong understanding of Azure Active Directory
  • Strong understanding of security and compliance
  • Proficiency in supporting Office 365 applications
  • Can work on a night shift schedule and can work onsite in IT Park, Cebu
  • Well-experienced in PowerShell scripting
  • 2+ years experience in a relevant role
  • Knowledgeable of the ITIL process
  • Strong verbal and written communication skills
  • Intermediate knowledge of switches and firewall

SKILLS:

  • Microsoft 365 (Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, Viva Engage and Endpoint Manager).
  • Intermediate knowledge of PowerShell
  • Dynamic 365 Customer Service (Ticketing System)
  • Cisco switches and firewall

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