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Helpdesk Support
2 weeks ago
Responsibilities:
○ Provide technical support to SAP Business One users via phone, email, or ticketing system.
○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
○ Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.
○ Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.
○ Document all support activities, including issue details, solutions provided, and troubleshooting steps.
○ Assist with user training and onboarding activities related to SAP Business One usage and best practices.
Qualifications:
○ Bachelor's degree in Accounting or Computer Science, Information Technology, or any relevant courses.
○ In-depth knowledge of SAP Business One functionality, modules, and configurations.
○ Strong troubleshooting and problem-solving skills.
○ Excellent communication and interpersonal skills.
○ Ability to work independently and prioritize tasks effectively.
○ Willing to work onsite.
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