Infrastructure & Operations Support Analyst Level 2

2 weeks ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time


Location:
Quezon City (Currently remote work-from-home setup but subject to change)

Schedule:

Rotating shiftsResponsible for providing IT Operational Support to the Business and monitoring the Infrastructure and Services 24/7 on a shifting schedule, working remotely via Internet connectivity.

The Infrastructure & Operations administrator (Analyst Level 2) will handle support requests in a client-provided environment, managing various stages of the support process.1. Monitor client systems using diverse tools2. Communication via email, phone, and messaging platforms3. Case/ticket management through ITSM solutions4. Maintenance of systems, servers, and networks5. Documenting processes for development or enhancement6. Performing administrative tasks such as report generation and team presentations7.

Participation in company events held periodicallyQualifications:

  • Holder of a Bachelor's degree in computer science, Engineering, Information Technology, or equivalent work experience with 1 to 2 years in command line operations and familiarity with Unix and Windows Servers, SQL Servers.
  • Knowledge of ITIL principles and best practices for service desk operations.
  • Experience with Productivity and systems technologies including Google Workspace, Microsoft 365, Active Directory, Azure, Power BI, Dynamics 365
  • Familiarity with Cloud solutions in IaaS, PaaS, SaaS environments such as AWS, Google App Engine, Heroku, Microsoft O365, SalesForce, and related technologies
  • Proficiency in Virtualization technologies like VMware Cloud, Intel VT, Microsoft Hyper-V, vSphere, vCenter Server, VDI, and similar platforms
  • Experience with IT Service Management tools like ServiceNow, Salesforce, Vivantio, Atlassian JIRA, BMC, and related solutions


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