Assistant Vice President Migrations

3 weeks ago

Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Basic Function

The incumbent will be responsible in ensuring (through Program Leads that are leading specific client migration engagements) that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.

The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Lead when an opportunity translates into new business.

Essential Functions

Process Migration. Execute transition of processes with end to end accountability. Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status. Establish organized 'Ways of working' through structured Governance Model and Escalation Matrix. Consultants in this practice will be required to work closely with our clients on onsite projects

Migration Review. The incumbent will partner with the Business Migration Team to ensure that program and project implementations are meeting or exceeding client and EXL expectations. This will entail periodic review of migrations (jointly with Program Lead and Operations Lead), mentoring of MMs and providing actionable feedback to overcome any challenges observed

Solution and implementation design. The incumbent will work with the Business Development Team or Strategic Deal Team to build customized solutions for new client engagements. This will entail creating compelling value proposition for the clients, developing migration and implementation solution, providing inputs to effectively price service provision.

Op-ID & DD. Performs Due diligence/ OP-ID exercise for the trial business and prepare Statement of work, submit the recommendation for outsourcing based on the current capabilities

Building Capability in Migration Function. The incumbent will be responsible to bring innovation to the migration function by developing new and improved frameworks that will enable more effective migrations. This will entail assessment of new tools that can be employed in migrations, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our migration methodology.

Training and Development. The incumbent is expected to develop and implement training and development programs for Migration Managers. The trainings could be functional, domain or developmental

Performance parameters

On time Go-Live and Stabilization

"Time to go live" as measured from project setup date to the actual time to go live date

"Time to stabilize" as measured from the project Go-live till consolidation tollgate approval

On time and accurate tollgate sign off

Gross Margin Impact as calculated by the variance of actual vs planned

Customer Satisfaction (Internal and External) on overall Transition Project Management support

Rating provided by the respective sales lead / solution architect on the contribution

Process improvement applicability evaluation, proposal creation, preparation of road map, implementation and client sign off on benefits

Primary Internal Interactions

Process Migration. Extensive interaction with business users, senior management and IT personnel of EXL

Migration Reviews. Program Leads, Migration Managers, Operations Leads, Operations Managers, Quality and PE team

Solution and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis

Building Capability in Migration Function. Other members of Corporate Migration Team, Operating Leads, Quality and PE team

Training and Development. Program Leads, Migration Managers, Training function, external vendors as needed

Primary External Interactions

The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and migration capabilities, address any questions they may have, and set up new implementations

Skills

Technical Skills

MS Project: Hands-on experience in creating and maintaining project plans. Report out using basic MS Project options

MS Visio: Create and Maintain process maps

MS Excel: Create and manage detailed project plan with specific tollgates, milestones, planned/actual start and closure date, responsibility and completion status

MS Power point: Governance meetings to provide the updates based on the expectations from the target audience

Project Specific Skills

Project management skills. Ability to independently manage the end-to-end Transition project within the allocated budgets and timelines

Project scoping for new/existing business processes in collaboration with Sales and Account Management

Understands customer risk/ change appetite and tune up the transition model/ solution accordingly

Set and manage expectations with both Internal and client stakeholders to ensure Zero surprises

Interacts with all internal and client departments in project planning, align everyone to buy-in the project vision and work towards the common goal

Takes ownership and Follow-up with task owners on time to ensure timely and effective completion

Analytical skills

Problem solving skills

Soft-skills

Excellent Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution

Consultative Mindset- Out of the box thinking, ability to question status quo

Self-starter – there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution

Ability to operate in a matrix environment – while the Corporate Migration Team does not "own" program implementation, it will have to partner with Business Migration Team and Operation Team to enable successful migrations.

Domain knowledge - in Finance & Accounts - O2C, P2P & R2R

Data Gathering and Handling Skills - sorts through complex data; gathers other relevant viewpoints and identifies business impacting issues

Problem Solving and Decision making Skills

BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment

Education Requirements

Graduation in any stream (essential)

Post-graduation, business management (preferred)

PMP, PRINCE2 certification (preferred)

Work Experience Requirements

12+ years of experience, most of which should be in BPO environment

8+ years of the BPO experience should be in migrations

5+ years of core Project Management/ Solutioning experience.

Should have Program Management experience of a small to medium size engagements


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