WFM Manager

Command Center ConsultantLocation: Taguig City, Metro ManilaKey responsibilities:Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

Your experience countsBachelor's degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analyticsRelevant working experience in Contact Center Operations...

Full time Add expected salary to your profile for insights Showcase your talents. Create your success story with usWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce SchedulerWorkforce Real Time AnalystResponsibilities:Manage the WFM TeamProvide effective coaching and feedback to the Assistant Managers and/or WFM Senior...

Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager and Workforce Management Supervisor who wants to join our growing # WFM...

Full time Add expected salary to your profile for insights Liaison with onshore lead and participate in business/capacity planning workshopOversee management of workforce and related functionCoordinate peak and trough schedule managementAnalyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.Key...

Responsibilities:-Manages operations for Customer Service and Tech Support - Voice and Non- Voice-Perform weekly meetings with operations staff to discuss issues affecting business-Submit weekly operations report to client-Set operational goals, objectives and develops strategies to meet client metrics-Gather, review, and analyze reports, records, and data...

Available locations: Clark/BGC/AlabangWorkforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and other workforce reports requested. Provides analytics on scheduling, forecasting, trends, and capacity planning opportunities with operations. Heads weekly scheduling call with operations team on site or in different...

Available locations: Clark/BGC/AlabangWorkforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and other workforce reports requested. Provides analytics on scheduling, forecasting, trends, and capacity planning opportunities with operations. Heads weekly scheduling call with operations team on site or in different...

Join a company where YOU matterWe are looking for awesome and talented Operations Manager who wants to join our growing # teamResponsibilities:Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational...

Operations Manager (Healthcare Campaign) | BGC TaguigManages operations for Customer Service and Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

Operations Account Manager | US Pioneer CampaignWe are looking for awesome and talented Operations Manager who wants to join our growing # teamOperations Manager (Technical Account)Operations Manager (Healthcare Account)Responsibilities:Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to...

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the TeamCommunity...

E-Commerce Oncall Service Supervisor (EMEA Market) Taguig Regular Operations - User ops Job ID: A86268 Responsibilities About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao,...

Senior Workforce Analyst | Day shift | BGC TaguigAre you ready to revolutionize the way we work? Dive into the heart of our organization as a Strategic Workforce Analyst and become the architect of our future success YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental...

Posted Thursday, April 4, 2024 at 4:00 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and...

Command Center ConsultantLocation: Taguig City, Metro ManilaKey responsibilities:Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

​Command Center Consultant Location: Taguig City, Metro Manila Key responsibilities: Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. Develop target operating models for WFM processes based on client requirements. Apply expertise in WFM solutions, designing...

Command Center Consultant Location: Taguig City, Metro Manila Key responsibilities: Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. Develop target operating models for WFM processes based on client requirements. Apply expertise in WFM solutions, designing...

Your experience counts!Bachelor’s degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analyticsRelevant working experience in Contact Center Operations...

Your experience counts! Bachelor’s degree in a related field or equivalent experience Extensive experience in Contact Center Workforce Management Operations Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analytics Relevant working experience in Contact Center Operations...

Your experience counts! Bachelor’s degree in a related field or equivalent experience Extensive experience in Contact Center Workforce Management Operations Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analytics Relevant working experience in Contact Center Operations...

Responsibilities: Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting). Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled. Ensure Service Delivery to the client,...

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities:Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting).Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled.Ensure Service Delivery to the client,...

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities: Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting). Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled. Ensure Service Delivery to the client,...

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....