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Senior Workforce Analyst
2 weeks ago
Are you ready to revolutionize the way we work? Dive into the heart of our organization as a Strategic Workforce Analyst and become the architect of our future success
YOU DESERVE THE BEST - Enjoy these Perks
- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity oversea
- Regular awards and recognitions
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance
- Employee referral programs
This is where you'll shine:
Data Analysis:
- Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
- Utilize statistical methods and tools to interpret data and provide insights.
Forecasting and Planning:
- Collaborate with HR, operations, and other departments to determine staffing needs and create effective workforce plans.
Performance Monitoring:
- Monitor and report on key performance metrics related to workforce productivity, attendance, and other relevant factors.
- Identify areas for improvement and recommend strategies to enhance overall performance.
Resource Allocation:
- Assess and allocate resources effectively to meet business needs and goals.
- Collaborate with department managers to ensure proper staffing levels and address any resource gaps.
- Use workforce management software and tools to streamline processes and enhance overall efficiency.
- Stay informed about advancements in workforce technology to recommend and implement improvements.
Communication and Collaboration:
- Communicate findings and recommendations to leadership and other stakeholders.
- Proactively identify opportunities for process improvement and efficiency in workforce management.
- Implement changes and measure the impact of improvements.
Reporting:
- Generate regular and ad-hoc reports for management to track key workforce metrics and trends.
What you'll bring in:
- Ability to analyze real-time data and metrics to make informed decisions quickly.
- Excellent verbal and written communication skills to effectively relay information and coordinate with team members and management.
- Ability to identify problems and quickly determine the most effective course of action.
- Knowledge of Contact Center technology, WFM software, and basic IT troubleshooting.
- Keen attention to detail to accurately monitor data and performance metrics.
- Ability to adapt to rapidly changing environments and re-prioritize tasks as needed.
- Ability to work collaboratively with other departments and team members.
- Prior experience in a Contact Center or Customer Service environment, with a background in real-time analysis or workforce management preferred (with 3-5 years of Real-Time management experience).
- Amenable to work in BGC onsite
If you're ready to unleash your analytical firepower and shape the future of our workforce, join our team now
Techno Global Team combines cutting-edge technology with top talent to deliver outstanding IT solutions. Our mission is to drive business growth while fostering a supportive, inclusive culture for our team.
We offer a dynamic, collaborative environment where excellence, kindness, and teamwork are paramount. Join us for a fulfilling career and be part of a company that values innovation, personal growth, and positive impact.
Embrace the opportunity to work with a diverse, talented team and help shape the future of technology.
Techno Global Team combines cutting-edge technology with top talent to deliver outstanding IT solutions. Our mission is to drive business growth while fostering a supportive, inclusive culture for our team.
We offer a dynamic, collaborative environment where excellence, kindness, and teamwork are paramount. Join us for a fulfilling career and be part of a company that values innovation, personal growth, and positive impact.
Embrace the opportunity to work with a diverse, talented team and help shape the future of technology.
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