Senior Workforce Analyst

2 weeks ago


Taguig, National Capital Region, Philippines Techno Global Team Full time
Senior Workforce Analyst | Day shift | BGC Taguig

Are you ready to revolutionize the way we work? Dive into the heart of our organization as a Strategic Workforce Analyst and become the architect of our future success

YOU DESERVE THE BEST - Enjoy these Perks

  • Comprehensive day 1 HMO with 10K medical reimbursement
  • Additional HMO coverage for your family + dental coverage
  • Free annual Flu vaccine
  • Continuous career development and certifications
  • Travel & training opportunity oversea
  • Regular awards and recognitions
  • 24 Paid time offs (with Annual leave conversion)
  • Annual appraisal based on merits
  • Free daily meals (free breakfast on Mondays & free treats on Fridays)
  • Regular engaging company events & promotes work life balance
  • Employee referral programs

This is where you'll shine:

Data Analysis:

  • Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
  • Utilize statistical methods and tools to interpret data and provide insights.

Forecasting and Planning:

  • Collaborate with HR, operations, and other departments to determine staffing needs and create effective workforce plans.

Performance Monitoring:

  • Monitor and report on key performance metrics related to workforce productivity, attendance, and other relevant factors.
  • Identify areas for improvement and recommend strategies to enhance overall performance.

Resource Allocation:

  • Assess and allocate resources effectively to meet business needs and goals.
  • Collaborate with department managers to ensure proper staffing levels and address any resource gaps.
  • Use workforce management software and tools to streamline processes and enhance overall efficiency.
  • Stay informed about advancements in workforce technology to recommend and implement improvements.

Communication and Collaboration:

  • Communicate findings and recommendations to leadership and other stakeholders.
  • Proactively identify opportunities for process improvement and efficiency in workforce management.
  • Implement changes and measure the impact of improvements.

Reporting:

  • Generate regular and ad-hoc reports for management to track key workforce metrics and trends.

What you'll bring in:

  • Ability to analyze real-time data and metrics to make informed decisions quickly.
  • Excellent verbal and written communication skills to effectively relay information and coordinate with team members and management.
  • Ability to identify problems and quickly determine the most effective course of action.
  • Knowledge of Contact Center technology, WFM software, and basic IT troubleshooting.
  • Keen attention to detail to accurately monitor data and performance metrics.
  • Ability to adapt to rapidly changing environments and re-prioritize tasks as needed.
  • Ability to work collaboratively with other departments and team members.
  • Prior experience in a Contact Center or Customer Service environment, with a background in real-time analysis or workforce management preferred (with 3-5 years of Real-Time management experience).
  • Amenable to work in BGC onsite

If you're ready to unleash your analytical firepower and shape the future of our workforce, join our team now

Techno Global Team combines cutting-edge technology with top talent to deliver outstanding IT solutions. Our mission is to drive business growth while fostering a supportive, inclusive culture for our team.

We offer a dynamic, collaborative environment where excellence, kindness, and teamwork are paramount. Join us for a fulfilling career and be part of a company that values innovation, personal growth, and positive impact.

Embrace the opportunity to work with a diverse, talented team and help shape the future of technology.

Techno Global Team combines cutting-edge technology with top talent to deliver outstanding IT solutions. Our mission is to drive business growth while fostering a supportive, inclusive culture for our team.

We offer a dynamic, collaborative environment where excellence, kindness, and teamwork are paramount. Join us for a fulfilling career and be part of a company that values innovation, personal growth, and positive impact.

Embrace the opportunity to work with a diverse, talented team and help shape the future of technology.

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