Parts Specialist

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WHAT IS A PARTS INTERPRETER?

Our awesome client, a leading company is looking for a PARTS INTERPRETER to be part of their team to manage the operational, sales and distribution activity for all parts in relation to Audi genuine products and to maximise the operational efficiency and profitability of the Parts Department

Duties and Responsibilities:

• Order genuine Audi accessories/merchandise as requested by Stock Controller for all new vehicles to meet customer requirements as per Contract of Sale
• Identify, price and order non genuine parts (using an order number) as required
• Ensure all manufacture parts required for service repairs are ordered to ensure timely arrival for customer satisfaction
• Maintain workshop relationships to a level that increases business with established customers and attracts new customers
• Provide accurate interpretation and upselling to workshop of all additional works recommended through service functions
• Check availability of parts from manufacturer for all Retail, Trade and Workshop orders
• Carry out pre pick of all parts required for service/maintenance repairs booked in for the following day
• Contact all retail customers to advise of availability of special orders and any relevant supply issues/times on back order parts
• Maintain optimum stock levels to meet anticipated demand
• Monitor workshop special orders and communicate with service team to ensure timely fitment to vehicle and reduce stock holding
• Monitor cleanliness of parts storage and individual work areas through implementing clean working practices in line with Workplace Health & Safety guidelines
• Participate in annual stock take (June)
• Maintain customer and company confidentiality
• Liaise with other departments (particularly the workshop with regard to orders and new and used car with accessories) within the dealership as necessary
• Monitor all Expiry date affected products, ensuring First in First out process is adhered to, minimising risk and product wastage
• Liaise with Sales & Service departments in relation to supply of genuine accessories as required
• Place part orders with manufacturer and suppliers
• Deal with relevant correspondence from Manufacturer
• Is aware of new product and product changes as well as improvements/additions and deletions of existing parts
• Process credits in line with the client's Audi Macarthur Parts Credit Return Policy
• Monitor and ensure core exchange parts are returned to Audi Australia warehouse in a timely manner and in line with manufacturer guidelines
• Review and make available current manufacturer SDS on a 6 monthly basis to ensure documents available to trade customers and workshop staff
• Create and place the weekly stock order from Audi Australia
• Support OEM promotions and promote special offers
• Answer all telephone enquiries promptly
• Respond to quotes accurately within required time frame to ensure customer satisfaction
• Refer all leads to Parts Manager
• Maintain product knowledge
• Abide by OEM factory daily order cut off times and stock order requirements
• Sale of all parts to maintain highest possible gross margin
• Meet sales targets and profit goals as prescribed by Management
• Meet required deadlines
• Routine problems identified during the course of work are to be solved with unusual problems referred to management
• Attend internal and manufacturer information sessions and training courses to maintain and improve industry and product knowledge and enhance individual skills.
• Communicates to internal and external stakeholders in the appropriate manner
• Assists other staff members as required and within abilities
• Shares knowledge and information in a timely manner with other Dealership departments
• Acts in a manner consistent with branding expectations
• Identifies areas of improvements and contributes with positive suggestions
• Uses initiative and is pro-active
• Performs other duties as requested by Management

Qualifications/Skills:

• Appropriate qualifications or has experience with regard to parts supply and management.
• Sufficient technical/mechanical knowledge and experience to successfully assist the workshop service team
• Focus on Customer Service
• High level of numeracy and literacy
• Ability to gather and interpret data
• Good administration skills with an attention to detail
• Computer literate and familiar with MS Office & electronic parts interpreting programs
• Punctual
• Communicates respectfully, clearly and effectively with a wide variety of personalities
• Demonstrates an ability to work in a team environment
• Maintains a positive attitude
• Acts honestly and with integrity

Performance Measures:

An annual performance review will be conducted to determine performance of staff member to position requirements against agreed KPI's as discussed and agreed with management.

Key KPI's include:

• Achieve Parts sales targets, including retail counter, workshop and warranty
• Assist in meeting Manufacturer obsolescence target
• Ordering of parts in time to ensure availability for workshop to meet customer requirements
• Accuracy in parts interpretation to minimise incorrect parts supply
• Parts are ordered in a timely, cost efficient manner
• · Customer centric approach to customer complaints

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Experience the AweSOme Life with Satellite Office

Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team

Our employees' happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at

Experience the Satellite Office Life.

• We reward your ambition. We offer competitive compensation and benefits packages for our people.

• Real people, real purpose. We support our people's growth through continuous learning and development.

• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.

• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.

• We care. We believe in prioritizing our people and community's physical and mental wellbeing.

Experience the AweSOme Life with Satellite Office

Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team

Our employees' happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at

Experience the Satellite Office Life.

• We reward your ambition. We offer competitive compensation and benefits packages for our people.

• Real people, real purpose. We support our people's growth through continuous learning and development.

• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.

• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.

• We care. We believe in prioritizing our people and community's physical and mental wellbeing.

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Perks and benefits

Medical

• Competitive compensation and benefits packages

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