Accounts Payable Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Join Our Team as an Accounts Payable Specialist at Zendesk Manila

Ready to launch your career in the financial battleground where precision leads to victory? Zendesk is calling on fresh talent eager to break into the finance world with zeal and a razor-sharp focus on the details. If efficiency, accuracy and system-savvy are your battle cries, our Finance Shared Services team awaits you

Position: Accounts Payable Specialist

Location: Manila, Philippines (Hybrid)

Why Zendesk?

At Zendesk, we're dedicated to excellence in all aspects of our operations. From delivering exceptional products and services to fostering a culture of innovation and collaboration, we're committed to driving success for our customers and employees alike. As an Accounts Payable Specialist, you'll play a pivotal role in supporting our mission by ensuring seamless expense report audit and fostering positive stakeholder relationships. Join us in driving operational excellence and making a meaningful impact on our organization's success.

The day-to-day

  • Manage and review Global expense reports to ensure compliance to policy; checking for proper expense classification, support/receipts attached, approvals are obtained, etc.
  • Manage and input invoices from the Zendesk AP Inbox queue for items assigned for data entry and processing
  • Assist in Corporate card management including card application, termination and credit limits
  • Reconcile processed work by verifying entries are complete compared to ticketing queue and expense reports flagged for review
  • Charge expenses to accounts and cost centers by analyzing invoice/expense reports
  • Work closely with Procurement to ensure purchase orders are complete and ready to match with open/pending invoices
  • Resolve open issues with Purchase Order, Invoice, or payment discrepancies and documentation
  • Verify vendor accounts by reconciling monthly statements and related transactions. Work with vendors to obtain any missing invoices
  • Provide prompt, friendly, and efficient customer service to external vendors and internal inquiries/correspondences.
  • Assist in periodic audits and Tax compliance of Accounts Payable as needed and takes necessary steps to correct any discrepancies
  • Responsible for archiving and record retention of all Accounts Payable and T&E documents
  • Protect the organization's value by keeping financial information confidential.
  • Updates job knowledge by participating in trainings & learning opportunities
  • Participate in process documentation & support continuous improvement initiatives by providing ideas/pain points/recommendations during data gathering.
  • Accomplish accounting and organization mission by completing related results as needed.

Skills and Qualifications

  • Bachelor's Degree in Finance or Accounting or equivalent.
  • Has at least 2 years Accounts Payable or Travel and Expense experience in a SAAS company/ Finance Shared Services experience preferred.
  • Willing to work night and/ or shifting schedules to accommodate different time zones per global business requirements.
  • Excellent communication skills, both written and verbal, in addition to strong problem solving skills in a growing and dynamic environment
  • Intermediate MS Excel skills required (VLooksUps, Pivot Tables, etc.)
  • Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships
  • Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills
  • Strong organization skills
  • Attention to detail and accuracy a must
  • Experience with financial accounting software that is integrated with Coupa, Netsuite and Expensify experience preferred

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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