renewal specialist

4 weeks ago

Taguig, National Capital Region, Philippines kmcons Full time
The Purpose Driven Career Objectives of a Renewal Specialist

As a Sales Contract Renewal Specialist, you will play a pivotal role in ensuring the retention and growth of our client base by managing the renewal process of sales contracts. You will be responsible for building and maintaining strong relationships with existing customers, understanding their needs, and negotiating contract terms to secure renewals. This role requires exceptional communication and negotiation skills, attention to detail, and a proactive approach to customer engagement.
To apply for Renewal Specialist, you are excellent at:

· Renewal Management: Manage the end-to-end renewal process for sales contracts, including proactively identifying upcoming expirations, contacting customers in a timely manner, and facilitating negotiations to secure contract renewals.

· Customer Relationship Management: Build and maintain strong relationships with existing customers by understanding their business needs, addressing concerns, and providing solutions to ensure customer satisfaction and retention.

· Contract Negotiation: Negotiate contract terms and pricing with customers to maximize renewal rates while aligning with company objectives and profitability targets.

· Cross-functional Collaboration: Collaborate with internal teams, including sales, customer success, and product development, to gather insights, address customer feedback, and advocate for customer needs during contract negotiations.

· Data Analysis: Utilize data analytics and reporting tools to track contract renewal rates, identify trends, and develop strategies to improve renewal rates and customer satisfaction.

· Documentation and Administration: Maintain accurate records of contract renewals, customer communications, and negotiation outcomes in CRM systems or other designated platforms. Ensure all documentation is completed accurately and in a timely manner.

· Customer Education: Educate customers on product updates, new features, and value-added services to increase customer engagement and drive upsell opportunities during the renewal process.

· Continuous Improvement: Stay updated on industry trends, competitor offerings, and best practices in contract renewal management. Proactively identify areas for process improvement and contribute to the development and implementation of new strategies and initiatives.
Your Success Profile includes:

· Bachelor's degree in Business Administration, Sales, Marketing, or related field.

· Proven experience in sales, account management, or customer success roles, preferably in a B2B environment.

· Strong negotiation and interpersonal skills, with the ability to effectively communicate and build rapport with customers at all levels of an organization.

A successful candidate should be prepared to submit and complete the following as part of onboarding requirements.

Scanned copy of valid NBI Clearance

Accomplished Medical or PEME Slip

2x2 & Half body picture with white background

Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)

Photocopy of 2 valid IDs – front & back (government-issued)

Clear copy of your Birth Certificate (PSA or NSO)

Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more

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