Customer Relationship Management Analyst

2 weeks ago


Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time
Customer Relationship Management AnalystSr. HR Associate at RLC Residences, the Residential Business Unit of Robinsons Land Corporation; Certified Practitioner in Human Resources

OB OVERVIEW:

The Customer Relationship Management Analyst (Officer level) is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across 3 moments of truth into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

-Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

-With 3-4 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

-Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

-Has clear understanding of basic data structure and data capture processes

-Willing to report to work onsite (Ortigas, Pasig)

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Marketing
Customer Relationship Management AnalystStrategic Customer Relationship management

National Capital Region, Philippines 4 linggo nakalipas

Customer Relationship Management Specialist (For Pooling)Customer Relationship Management SpecialistProduct Operations, Customer Relationship Management - Philippines

National Capital Region, Philippines 2 linggo nakalipas

National Capital Region, Philippines 2 linggo nakalipas

Salesforce Sr. Business Analyst - Philippines

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