2022 Technical Analyst 2-Support

2 weeks ago

Makati City, National Capital Region, Philippines Oracle Philippines Full time
2022 Technical Analyst 2-Support (SCIS) (Start ASAP)

Opportunity Expired

With more than 420,000 customers, and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, they're inspired to go beyond what's been done before. It's why they're committed to expanding an inclusive workforce that promotes diverse insights and perspectives.

They've partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers to open the door to global opportunities where work-life balance flourishes. They offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. They put people first with flexible medical, life insurance, and retirement options. They also encourage employees to give back to their communities through volunteer programs.

Your role
  • Promptly resolve inbound calls and online Support cases from customers, partners, and internal employees
  • Performs routine to moderately complex troubleshooting and analysis to resolve issues
  • Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing
  • Documents case through formalized written communication
  • Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage that outside area of expertise and transfers to the next Support level
  • Creates and maintains product-specific terminology glossaries and language style guides to ensure consistency and cultural conformity
  • Create and maintain a knowledge base that enables self-service support for customers/partners

Traditionally, career ladders have been formal processes used by organizations to allow employees to advance their careers to a higher level. Typically, such advancement included expanded responsibility and authority and an increase in pay, with the ultimate target being a leadership role. Employees and organizations both benefit from such an approach: employees see career growth, new challenges, and higher compensation while organizations retain talent, build a well-trained workforce, and enhance their attractiveness in the marketplace.

Oracle Compensation delivers a complete compensation solution that supports compliance, promotes fairness, and helps attract and retain top talent. Part of Oracle Cloud HCM, it uses real-time data to create, model, and manage compensation plans based on unique requirements.

Oracle Career Development (Career Development) provides a way for employees to identify career opportunities and maintain a development plan to bring them closer to their career goals. Employees can search for and get recommendations for different roles, compare themselves to these roles, find other colleagues in these roles, and build a development plan to bring themselves closer to a future career of interest or to improve in their current role. Employees can track development intent by tying goals to roles, tracking development progress, and designating their active development goals.

Work-life balance addresses how an organization's workforce prioritizes their personal and professional activities. Work-life balance is a timely matter given the increased amount of technology used to complete work activities and its ability to interrupt home life.

Each employee defines their ideal work-life balance differently, depending on commitments to family, work priorities, health, and leisure.

An organization and its employees' beliefs and behaviors are referred to as company culture. It can be seen in how your employees connect with one another, the values they hold, and the decisions they make. Culture begins with your executive leadership and when aligned with employees' personal values, drives, and needs, it results in a thriving organization.

To apply for this position, simply click the "Apply" button on this page

  • Apply online with your resume
  • Our recruitment team will be in touch to speak with you
  • Online testing as required (role dependent)
  • Zoom Interview or Assessment Centre

Source/s:

Work rights

The opportunity is available to applicants in any of the following categories.

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