Technical Analyst- Support

1 week ago

Makati City, National Capital Region, Philippines Oracle Full time

Here's the job profile:

Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.

NetSuite is a place where you can build your career and have fun while doing so We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success

Why ORACLE + NetSuite? To start, you'll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

It is an Integration Team in NetSuite Customer Support. The team handles concerns involving NetSuite proprietary APIs and other means of inbound and outbound integrations from NeSuite to External Systems or vice versa which includes Web Services, REST, Single-SignOn and ODBC. The team consists of individuals with development and support backgrounds.

Job summary:

  • Work as a Support Specialist for NetSuite's proprietary APIs and other Cloud Applications. These include Web Services, REST, Single-SignOn and ODBC. The team consists of individuals with development and support backgrounds.
  • Resolves Client inquiries raised by solving problems with malfunctioning software applications and recommends corrective action.
  • Documents Client information and recurring technical issues to support product quality programs and product development.

Job responsibilities:

  • Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third party developers.
  • Conduct fixing of NetSuite proprietary APIs. This involves debugging actual codes created by Customers and help determine whether it is a product defect or not.
  • Gather details regarding Customer processes to be able to determine how we can best Support and give direction.

Job and technical skill qualifications:

  • This is for a permanent night shift and willing to work at home until further notice. Our primary office is at Ayala North Exchange, Makati. Hybrid work means 2 to 3 times a week.
  • Candidate must possess a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Industrial), Science & Technology, Commerce or equivalent. Open to inexperienced professionals of the same course too.
  • Skills preferred: JavaScript, HTML, CSS, SQL, eCommerce, Front-end and Back-end development awareness and Object Oriented Programming, Creating flowcharts / Program Logic Formulation
  • Knowledge in any of the following: Web Services or .Net are a plus
  • Can communicate well in English both in presentation and written forms.

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