Associate Support Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Associate Support Analyst page is loaded

Associate Support Analyst Apply locations Quezon City time type Full time posted on Posted Yesterday job requisition id JR

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Key Accountabilities:

  • Conducts Application User Access Reviews for both John Hancock and Manulife employees (via Identity IQ)
  • Submission of tickets in ServiceNow or other systems to request removal of access to the application or group as a result from termination, transfers, or certification.
  • Orphan Analysis: Identifying orphans from each application and submitting of orphan remediation request or GUID fixes.
  • Generation and distribution of Certification status and result reports to application owners
  • Tracking of ticket numbers submitted to remove personnel's access
  • Tracking of reviews and their status
  • Documentation of evidences and attestations
  • Timely entry of time worked into PPM

Any additional responsibilities or functions that will be provided by the MBPS Management Team or the Manulife Business Unit as deemed necessary in the course of the business operations.

Minimum Skills Requirement to Hire:

The candidate:

  • Bachelor's degree in Computer Science, Information Technology or equivalent.
  • Must pass current job expectations and meet performance metrics
  • Must not have any attendance issues and have not received any disciplinary action.

Soft skills:

  • Excellent written, verbal and presentation communication skills
  • Excellent organizational skills and ability to manage multiple tasks and effectively prioritize
  • A highly motivated self-starter who is self-disciplined and self-correcting. Ability to influence and negotiate. Ability to create and maintain customer relationships
  • Ability to work independently and as a team player
  • Must have good MS Office skills and experience in creating reports
  • Strong English comprehension both oral and written

Technical Skills:

  • Strong PC skills, with experience in using Microsoft Office, especially Excel and Access (Basic Knowledge)

Tools Specific Knowledge

  • Active Directory Users & Computing (ADUC)Internet Explorer
  • IdentityIQ
  • MS Office Applications (Excel, Word, Outlook and PowerPoint)
  • ServiceNow
  • Skype for Business
  • VDI
  • Workday

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

About Us

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

  • Best Place to Work in Asia-Pacific 2022
  • Best Place to Work for LGBTQ Equality 2022

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Discover how you can grow your career, make impact and drive real change with our Winning Team today at .

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