Division Head, Chargeback

2 weeks ago

Manila, National Capital Region, Philippines Q2 Hr Solutions Inc. Full time

As the Head of Chargeback Division, you will be responsible for overseeing the daily operations related to issuing chargebacks for credit, debit, and prepaid cards, as well as managing chargebacks for credit cards and ATM acquiring. Your role includes ensuring efficient settlement processes, compliance with industry regulations, and effective management of chargeback-related inquiries and complaints.

Duties and Key Responsibilities:

1. Operational Oversight:

  • Supervise and administer the daily operations of the entire division, including credit card & ATM acquiring chargebacks, and credit, debit, and prepaid card issuing chargebacks.
  • Approve processed chargebacks, ensuring alignment with corresponding requests/complaints and required approvals.
  • Monitor processing of all requests/complaints within designated chargeback timeframes.
  • Approve 2nd chargeback/pre-arbitration filings based on delegated authority.
  • Approve Good Faith Collection Letters to local acquiring banks.
  • Recommend disputed transactions for further action beyond delegated authority.
  • Recommend pre-Compliance/Arbitration case filings or disposition of Good Faith Collection letters.
  • Recommend dispositions for transactions below Mastercard thresholds.
  • Verify and approve GL-related adjustments and reconcile signed documents.
  • Review Arbitration Cases and submit for higher approval.
  • Review Monthly Loss Event Reports to ensure accurate reporting.
  • Monitor compliance with SAFE Reporting to avoid penalties.

Schemes Settlement & Compliance: 12. Monitor daily settlement to schemes (MC, Visa, JCB & UPI) and ensure timely confirmation to prevent penalties.

  • Oversee monitoring of new circulars and amendments to association fees.
  • Conduct regular meetings with stakeholders to ensure compliance with scheme changes.
  • Analyze and validate fees billed by associations and coordinate with concerned units for resolution.
  • Coordinate with Association Country representatives regarding bulletins/assessment fees.
  • Report schemes compliance status and assessment fees during operational risk meetings.

Other Responsibilities: 18. Ensure accurate billing of Priority Pass Lounge Visits for MasterCard and Visa cardholders.

  • Review flash reports and monthly accruals on processing costs.
  • Monitor and review adjustments to General Ledger accounts.
  • Act as alternate reviewer and approver for merchant settlement and cardholder loan proceeds release.
  • Monitor urgent/escalated issues and coordinate with other departments for resolutions.
  • Review existing processes, assess risks, and recommend process efficiencies.
  • Ensure timely compliance with Regulatory Bodies and Schemes.
  • Decide on day-to-day operational concerns and escalate as necessary.
  • Ensure department performance meets audit standards and service quality.
  • Attend various internal and external meetings, providing insights and recommendations.
  • Collaborate with the Group Head on divisional concerns and solutions.
  • Facilitate operations trainings and seminars for department heads and staff.
  • Act as an alternate for the release of blank checks for check generation.
  • Coordinate with Systems and Technology for all system concerns.
  • Prepare individual performance ratings for department heads.
  • Check and approve Internal Control Checklists.
  • Authorize division personnel overtime and leave requests.
  • Perform other duties as assigned.

Basic Qualifications:

Educational Background:

  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field.

Knowledge:

  • Proficiency in computer literacy, including knowledge of relevant software applications.

Experience:

  • Minimum of 3 years of experience in the credit card industry, with a focus on operational aspects.
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Strong proficiency in computer literacy, including familiarity with industry-specific software and tools.
  • Demonstrated ability to work effectively in a dynamic, fast-paced environment, with a proactive and adaptable approach to challenges.
  • Attention to detail and accuracy in completing tasks, with a commitment to delivering high-quality results.
  • Effective problem-solving skills and the ability to make sound decisions independently.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Head of Department?

How much notice are you required to give your current employer?

Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.

Solutions founded on Quality

With Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.

Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.

Solutions founded on Quality

With Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Risk Management Division Head

    2 weeks ago

    Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

    Risk Management Division Head page is loaded Risk Management Division Head Apply locations NCR - WGC time type Full time posted on Posted 30+ Days Ago job requisition id R Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful,...

  • Regulatory Governance and Affiliates Management Head

    2 weeks ago

    Manila, National Capital Region, Philippines City Savings Bank Full time

    The Regulatory Governance and Affiliates Management Head assists the General Compliance Division Head in managing the Bank's compliance function. S/He is accountable for the design and effective implementation of the Bank's Compliance Program, which shall include the framework, policies and procedures for identifying, assessing and managing the compliance...

  • Executive Assistant

    4 days ago

    Manila, National Capital Region, Philippines Maynilad Water Services, Inc. Full time

    MAJOR RESPONSIBILITIES1. Performs a variety of administrative or executive support tasks that are highly confidential and sensitive2. Researches, compiles, assimilates, and prepares confidential and sensitive documents and briefs the Division Head regarding content3. Screens incoming correspondences and reports; makes preliminary assessment of the importance...

  • Leasing Officer

    1 week ago

    Manila, National Capital Region, Philippines Greenfield Development Corporation Full time

    JOB SUMMARY:The Leasing Officer assists the Division Head in sourcing and maintaining office and industrial leasing accounts for properties under the company. He/she shall also assist in identifying business development opportunities, assists in the preparation of action plans to achieve the goals of the division. In addition, he/she supports the Assistant...

  • Head of Business Development

    2 weeks ago

    Manila, National Capital Region, Philippines Bershaw Consultancy Full time

    We are seeking an experienced Head of Business Development with a strong background in prospecting and closing deals for our brokerage division to join our dynamic team. As an Head of Business Development you will be working with the Brokerage and Team and play a crucial role in negotiating with Insurers to get the best rates and products reinforcing Igloo's...

  • Cash Application Specialist I

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Cash Application Specialist I page is loaded Cash Application Specialist I Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R78164 Accountabilities:Serves as the Admin of Adyen and Stripe by:Granting access to requestors (Credit Controllers, Customer Support, Business Units) Increase credit limit of Credit...

  • Head of Sales and Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Maplecrest Group, Inc. Full time

    The Head of Sales and Operations oversees all the daily operations of every store format under Macrest. He/she needs to be passionate about delivering exceptional levels of customer service and driving sales. He/she will manage the store's employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training,...

  • Technical Assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Girl Scouts of the Philippines Full time

    This is to invite applicants for the following positions at the National Headquarters located at 901 Padre Faura Street, Ermita, Manila :TECHNICAL ASSISTANTS(Finance, National Equipment Service, & Program Divisions)Basic Qualifications for Technical Assistants:College graduate of 4-year course (e.g.Accountancy , Financial Management, Business Administration,...

  • technical unit head

    2 weeks ago

    Manila, National Capital Region, Philippines BSB Junrose Full time

    Assist the Assistant Division Head in planning, organizing, leading, and controlling the Battery Unit's operations. Recommends improvements on current sales strategies and concepts.Manage sales and inventory of itemsDevelop and plan an efficient and effective distribution system prioritizing the department's free technical service program intended for fleet...

  • Department Head, Document Warehousing and Digitization Management

    2 weeks ago

    Manila, National Capital Region, Philippines RCBC Bankard Services Corporation Full time

    Job Purpose•Provides support to the DivisionHeadof Corporate Services by leading the warehousing management of documents through:Maintaining and updating the RecordsManagement Policy in coordination with various stakeholdersEnsures maintenance of inventory of boxes stored in the company's contracted warehouse facility.Liaises with internal stakeholders and...

  • Administrative Assistant

    6 days ago

    Manila, National Capital Region, Philippines AIA Philippines Full time

    Job Description SummaryResponsible for providing administrative support to the Territory Sales Head (TSH) and his/her Bancassurance Division Managers (BDMs) Roles and Responsibilities: Generate daily, weekly and monthly reports as required by the TSH and the BDMsMaintain files, records, calendars and diariesAssist the TSH and BDMs in the...

  • E-Banking Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Advisor BPMSD and Head Strategic

    1 month ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Job DescriptionDescription –>The Advisor, BPMSD and Head, Strategic Workforce Unit will lead the full range of work on institutional issues including workforce planning; staff position management; changes in organizational arrangements; business process re-engineering of non-operational departments and offices; updating, clarifying and maintaining...

  • Advisor BPMSD and Head Strategic

    2 weeks ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Job DescriptionDescription –>The Advisor, BPMSD and Head, Strategic Workforce Unit will lead the full range of work on institutional issues including workforce planning; staff position management; changes in organizational arrangements; business process re-engineering of non-operational departments and offices; updating, clarifying and maintaining...

  • Advisor BPMSD and Head Strategic

    4 weeks ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Job DescriptionDescription –>The Advisor, BPMSD and Head, Strategic Workforce Unit will lead the full range of work on institutional issues including workforce planning; staff position management; changes in organizational arrangements; business process re-engineering of non-operational departments and offices; updating, clarifying and maintaining...

  • Sales Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines PPC Asia Corporation Full time

    Position Summary:Oversees the performance and efficiency levels of all Sales Personnel and assistsRegular Duties:1. Monitor and prepare sales report Period:Daily, Weekly, Month-ToDate, Monthly, Year-ToDate, Year-On YearDetails 1: Product Brand, Category, Area (Sales Advisor), Team (Relationship Manager), Group (Deputy Head of Sales), Island (Luzon, Visayas...

  • Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Madcafe Incorporated Full time

    Add expected salary to your profile for insights Conducts site visits to produce accurate as-built plans and assists Project Manager on-site visits for documentation to verify if the specified materials are being used, dimensions are as drawn and quality is according to a contract document.Coordinate and Collaborate with every 3rd Party provider such as...

  • Financial Controller

    2 weeks ago

    Manila, National Capital Region, Philippines ShangriLa Group Full time

    Edsa Shangri-La Manila Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country – Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and...

  • Advisor, RMOD and Head, RMOD-OGU

    2 weeks ago

    Manila, National Capital Region, Philippines Asian Development Bank Full time

    Division Operational Risk and Risk Governance Unit Location Date Posted Date Posted Friday, May 10, 2024 Closing Date Join Our Mission to Foster Prosperity in AsiaAre you ready to make a lasting impact on the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious...

  • Marketing Manager

    2 weeks ago

    Manila, National Capital Region, Philippines VRP Medical Center Full time

    With the guidance of the Business Development Division/Administrator/President, the Marketing Head shall formulate and install key marketing strategies to increase hospital brand awareness, hospital services and facilities to the internal community (active and visiting consultants, and intemal departments), to the external community (patients, and corporate...