CSSC Application Engineer

1 week ago

Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and services before, during, and after a transaction to maintain and improve the organization ́s Customer relationship.

Your main responsibilities:

Evaluates complex enquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing, application, system, and solutions to ensure the functionality of the solution in practice within the required time frame, ensuring compliance to technical and commercial specifications.Follow up on Customer interactions within set Service Level Agreements (SLA).Process special orders and inquiries in coordination with the suppliers.Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements.Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance.Identify business opportunities and handover to external sales.Ensure customer master data is updated on portfolio of customers under their responsibility.Assist and coordinate technical training for Front Line staff.Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.Participate in occasional tandem visits with external sales for technical discussions with customers.Support with ad hoc tasks defined by leadership.Your required skills and experience include:Associate or bachelor's Degree or equivalent work experience (minimum of 5+ years)Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.Knowledge of business structure, products and key market needs to create a successful Customer centric experience.Demonstrate working knowledge SAP (CRM/SD).Familiarity with MS Office applications.Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.Excellent written and spoken English. What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

About Grundfos
Grundfos is one of the world's leading water technology companies with more than employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

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