Customer Care Specialist

2 weeks ago

Manila, National Capital Region, Philippines NIIT Full time
Customer Care Specialist (US process) @Wipro

Openings: 50 Posted: 18 days ago Job Applicants: 623 Job Views: 3907+

NIIT iS hiring for its client in the role of Customer Experience Specialist

Role & responsibilities

  • Customer Service through calls
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • Maintain Internal Service Attendance & Accountability policies
  • Execute issue /query & Client level delivery quality on calls
  • Adhere to Customer resolution and ensure proper documentation &follow-up
  • Identify, share and support operational improvements
  • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)
  • Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)
  • Age upto 31 years
  • Gap should not be more than 3 years after graduation
  • Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

Preferred candidate profile

  • Freshers and Experienced- 0-29 months
  • Excellent communication skills- Written and Verbal
  • Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
  • Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Perks and benefits

  • Defined career roadmap which offers growth opportunities
  • Investment in talent development and skills enhancement
  • Work-life balance with a 5-day workweek (Fixed off on Sat and saturday)
  • Collaborative environment with best-in-class professionals
  • Focus on colleague engagement and fun at work

TO APPLY- WhatsApp or share your resume immediately on below mentioned email ID:

Education:UG -BHM in Hotel Management,Any Graduate,B.B.A/ B.M.S in Any Specialization,BCA in Any Specialization,B.A in Any Specialization,B.Sc in Any Specialization,B.Com in Any Specialization

Company Profile

NIIT

About NIIT Ltd.

The NIIT Group,is a leading digital talent development organization and a leading provider of managed training services that is engaged in building skilled human capital and enhancing workforce talent worldwide. Set up in 1981 to help the nascent IT industry overcome its human resource challenges, NIIT Group ranks amongst the world's leading training organizations owing to its vast and comprehensive array of talent development programs. With a footprint in over 30 countries, NIIT Group delivers learning interventions that create superior outcomes.The group comprises of NIIT Limited (NIIT) and NIIT Learning Systems Limited (NIIT MTS).

NIIT's Corporate Learning business has been transferred to NIIT MTS via a composite scheme of arrangement in May 2023. The reorganization helps NIIT create a sharper focus on its Skills & Careers Business which delivers a diverse range of learning and talent development programs to thousands of early career and working professionals to accelerate career success across futuristic domains including technology and banking.

NIIT Ltd. delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in futuristic domains through its various businesses including NIIT Digital, StackRoute, RPS Consulting, TpaaS, IFBI, and Sales and Service Excellence.
As online and remote learning becomes mainstream, the robust NIIT Digital platform connects corporate and individual learners seamlessly and provides an environment for improving learning effectiveness and efficiency. Committed to its mission to deep skill the youth of the country NIIT Digital not just offers new age, online, instructor-led tech courses but also follows through with placement assurance to truly transform the lives of the learners.
IFBI is a leading provider of learning services for fresh entrants as well as working professionals for the BFSI sector in India.

NIIT has incubated StackRoute, as a digital transformation partner for corporates to build multi-skilled full-stack developers at scale.RPS Consulting is a leading provider of training programs on emerging digital technologies for experienced technology professionals, specifically addressing the needs of Global Systems Integrators and Capability Centres of large multinational companies.

NIIT's Talent Pipeline as a Service (TPaaS) helps organizations address the challenge of securing mid to long-term talent across Technology, Marketing, and Sales Roles.

NIIT MTS offers Managed Training Services (MTS) to market-leading companies in North America, Europe, Asia, and Oceania.

People who search this job also searched for the following Keywords

Content provided by NIIT Limited , Info Edge India Limited disclaims all warranties against infringement.
Visit Security Guidelines and Terms and conditions for more comprehensive information in this regard.

#J-18808-Ljbffr

  • Customer Care Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines BC Solutions (Philippines) Inc. Full time

    WHY JOIN US?Permanent Dayshift, Mon-Fri work weekCompetitive salary and leave entitlementsOpportunities for career development, training, and personal growthPeople first, dynamic international working environmentHMO Benefits (Day 1) For Employee + 1 Qualified DependentAbout BC Solutions (Part of BC Invest)BC Invest is a fast-growing diversified financial...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Care Specialist

    6 days ago

    Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Care, you will provide excellent support to Discrete Automation - Controls and Software trade operations regarding customer...

  • Specialist Talent Acquisition

    2 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Fresenius Medical Care is the premier health care company focused on delivering the highest quality of care to people with renal and other chronic conditions. Through our industry-leading global network of more than 3,400 dialysis clinics and acute care centers, outpatient cardiac and vascular labs, Fresenius Medical Care provides coordinated health care...

  • Talent Sourcing Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    We are looking for a detail-oriented and proactive Recruitment Sourcing Specialist to support our talent acquisition efforts. The ideal candidate will have a strong background in sourcing and identifying qualified candidates using various channels and techniques. Key Responsibilities:Collaborate with recruiters to understand hiring needs and develop sourcing...

  • Customer Care Manager Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

  • Customer Care Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Givaudan Full time

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and...

  • Customer Care Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow efficiencies,...

  • Customer Care Officer

    2 days ago

    Manila, National Capital Region, Philippines COUNTRY BUILDERS BANK, INC. Full time

    • *Willing to be assigned in Makati• *New graduates are acceptable• * Send your updated resume at NameCustomer Care Officer (CCO)OfficerFunctional RoleAnalyst/SpecialistRole SummaryHandles day to day customer service support for internal and external clients of the BankMain ResponsibilitiesAnswer customer phone inquiries immediately at the point of...

  • Customer Care Manager Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

  • Customer Care Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

    Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and...

  • Optometrist

    17 hours ago

    Manila, National Capital Region, Philippines GB Vision Care, Inc. Full time

    Who we are:As one of the country's distinguished eye care provider for over 60 years, we aim to bring together seasoned professionals in the industry to provide the best eye care solution to its clients.Our work is to improve the quality of life of the people around us through sincere and genuine eye care.What makes us different is our dedication to the...

  • Customer Care US Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Ria Financial Services Full time

    Customer Care US Rep Ria Financial Services Manila, Philippines Posted 3 days ago Permanent Competitive Customer Care US Rep Job DescriptionWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila, Philippines head office. In this role, you will provide information to our customers about their transactions...

  • Customer Care Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Rep

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Director

    2 weeks ago

    Manila, National Capital Region, Philippines Sysmex Full time

    Electrical/Electronic Engineering (Engineering) Manages the Customer Care team consisting of 3 Departments: Technical Support Group, Products and Application, and HCLAB/IT Products.Responsible for planning and directing the Company's medical instruments installation plans, commissioning and troubleshooting, preventive maintenance, product presentation and...

  • Contract Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The Contract Systems Specialist must have a strong background in and Conga (Apttus) CLM product implementation. The ideal candidate will have a minimum of 5 years of hands-on experience in development, with expertise in Apex, Visualforce, Lightning Framework (Aura and LWC), and data migration using Data Loader. Additionally, the candidate should have...

  • Customer Care Agent for Digital Commerce

    2 weeks ago

    Manila, National Capital Region, Philippines SM Prime Holdings Inc. Full time

    Customer Care Agent for Digital Commerce (Head Office) Pasay City Opportunity Expired SM Prime Holdings is hiring for the role of Customer Care Agent for Digital Commerce. Operations support to meet the requirements of SM Customer Care for inbound/outbound non-voice processing of SM Malls Online and other business units like SM Cinema, SM Malls, SM Tickets...

  • Customer Care Specialist

    6 days ago

    Manila, National Capital Region, Philippines Quess (Philippines) Corp Full time

    Job DescriptionFrontline representative to support Company's customers via Phone, Email, and/or ChatDemonstrate strong customer service skills to optimize the experience for each customer contactAbility to empathize and relate to customers even during difficult conversationsWalk the customer through websites, customer-facing platforms, and tools to complete...