Customer Care Director

2 weeks ago


Manila, National Capital Region, Philippines Sysmex Full time

Electrical/Electronic Engineering (Engineering)

Manages the Customer Care team consisting of 3 Departments: Technical Support Group, Products and Application, and HCLAB/IT Products.

Responsible for planning and directing the Company's medical instruments installation plans, commissioning and troubleshooting, preventive maintenance, product presentation and IT products development and deployment to customers.

Responsible for the successful product presentation, customer evaluation and users training provided to customers and business partners.

Responsible for the ISO/QM implementation.

Plans, organizes and manages the work of the technical or service group, application, laboratory information system.

Responsible for the timely deployment and completion of HCLAB/LIS Projects.

Ensures technical aspects of products & applications, preventive maintenance & repairs of machines and IT requirements of customers are being carried out according to specifications.

Develops and ensures that service level agreements or KPIs are met.

Resolution of all technical and product related issues. Escalate to the region whenever necessary.

Establishes, monitors and controls schedules and project budgets.

Setting goals and objectives for team members for achievement of operational results.

Develops policies, procedures and ensures that these are understood and followed by direct reports, customers and stakeholders.

Identifies opportunities to enhance efficiency and maintains industry best practices.

Ensure full utilization of CRM e.g. work order, documentation, etc.

Provides learning and development opportunities to customer care teams.

Defines KPIs and develops coaching strategies towards its achievement.

Reviews and approves Service Contracts and HCLAB/LIS contracts.

Supports the attainment of KPI for the quality and environmental management system.

Ensures the effective implementation of operational controls for the quality and environmental management system in accordance with the assigned job tasks and activities.

Sysmex

Sysmex Philippines Inc. ("SPH") was established in September 2010 as a 100% wholly owned subsidiary of Sysmex Asia Pacific Pte Ltd (SAP).

SAP is engaged in the production of reagents, import and export, sales, technical service and support of diagnostics testing equipment and related software for South Asia, South East Asia and Oceania Region. The ultimate Parent Company of SPH and SAP is Sysmex Corporation of Kobe, Japan.

Sysmex Corporation is engaged in the development, production and sale of diagnostics testing equipment and reagents, particle analyzers, and related software. Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide.

Sysmex Philippines Inc. ("SPH") was established in September 2010 as a 100% wholly owned subsidiary of Sysmex Asia Pacific Pte Ltd (SAP).

SAP is engaged in the production of reagents, import and export, sales, technical service and support of diagnostics testing equipment and related software for South Asia, South East Asia and Oceania Region. The ultimate Parent Company of SPH and SAP is Sysmex Corporation of Kobe, Japan.

Sysmex Corporation is engaged in the development, production and sale of diagnostics testing equipment and reagents, particle analyzers, and related software. Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide.

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr
  • Associate Director

    2 weeks ago


    Manila, National Capital Region, Philippines Asia Care Group Full time

    About UsAt Asia Care Group, we have a simple goal; to support healthcare organisations with their most pressing challenges in order to create more efficient and effective healthcare systems for the populations of this diverse region. Our firm is the first of its kind to offer consulting services solely to the healthcare sector. We pride ourselves on our deep...


  • Manila, National Capital Region, Philippines BC Solutions (Philippines) Inc. Full time

    WHY JOIN US?Permanent Dayshift, Mon-Fri work weekCompetitive salary and leave entitlementsOpportunities for career development, training, and personal growthPeople first, dynamic international working environmentHMO Benefits (Day 1) For Employee + 1 Qualified DependentAbout BC Solutions (Part of BC Invest)BC Invest is a fast-growing diversified financial...


  • Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...


  • Manila, National Capital Region, Philippines RMR CAPITAL INC. Full time

    SALES CUSTOMER CARE REPRESENTATIVE KEY RESPONSIBILITIES:•Responsible for over-all management of inquiries addressed to the Company and its Project across all online and offline messaging platforms.•Ensure excellent customer service standards, responds efficiently to customer inquiries and maintains high customer satisfaction.SPECIFIC DUTIES AND...


  • Manila, National Capital Region, Philippines Givaudan Full time

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and...

  • Director, Customer

    2 weeks ago


    Manila, National Capital Region, Philippines Refinitiv Full time

    Director, Customer & Solutions Learning, Risk Intelligence page is loaded Director, Customer & Solutions Learning, Risk Intelligence Apply locations PHL-Taguig-20 Upper McKinley Bldg time type Full time posted on Posted 30+ Days Ago job requisition id R The Director, Customer & Solutions Learning, Risk Intelligence will partner closely with Customer Success...


  • Manila, National Capital Region, Philippines Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow efficiencies,...


  • Manila, National Capital Region, Philippines COUNTRY BUILDERS BANK, INC. Full time

    • *Willing to be assigned in Makati• *New graduates are acceptable• * Send your updated resume at NameCustomer Care Officer (CCO)OfficerFunctional RoleAnalyst/SpecialistRole SummaryHandles day to day customer service support for internal and external clients of the BankMain ResponsibilitiesAnswer customer phone inquiries immediately at the point of...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...


  • Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...


  • Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

    Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and...


  • Manila, National Capital Region, Philippines JHPIEGO CORPORATION Full time

    Jhpiego seeks a Technical Director to provide vision, leadership, and direction to ensure the strategic, programmatic, technical, and financial integrity for an upcoming USAID-funded Universal Health Care Project: Global Health Security Activity in the Philippines. The $35 million project aims to increase high-quality health care for vulnerable Filipinos and...

  • Customer Care US Rep

    2 weeks ago


    Manila, National Capital Region, Philippines Ria Financial Services Full time

    Customer Care US Rep Ria Financial Services Manila, Philippines Posted 3 days ago Permanent Competitive Customer Care US Rep Job DescriptionWe are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila, Philippines head office. In this role, you will provide information to our customers about their transactions...


  • Manila, National Capital Region, Philippines Backbase Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio. In this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic insights. Success...

  • Customer Care Rep

    2 weeks ago


    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Care, you will provide excellent support to Discrete Automation - Controls and Software trade operations regarding customer...

  • Customer Care Rep

    2 weeks ago


    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...


  • Manila, National Capital Region, Philippines SM Prime Holdings Inc. Full time

    Customer Care Agent for Digital Commerce (Head Office) Pasay City Opportunity Expired SM Prime Holdings is hiring for the role of Customer Care Agent for Digital Commerce. Operations support to meet the requirements of SM Customer Care for inbound/outbound non-voice processing of SM Malls Online and other business units like SM Cinema, SM Malls, SM Tickets...


  • Manila, National Capital Region, Philippines Backbase Inc. Full time

    As Customer Success Director, you have accountability and responsibility for managing the success of the customers in your portfolio.What you'll doIn this role you make a significant contribution helping Backbase enterprise customers successfully execute their digital transformation program through our products, professional services and your strategic...