![Sysmex](https://media.trabajo.org/img/noimg.jpg)
Customer Care Director
2 weeks ago
Electrical/Electronic Engineering (Engineering)
Manages the Customer Care team consisting of 3 Departments: Technical Support Group, Products and Application, and HCLAB/IT Products.
Responsible for planning and directing the Company's medical instruments installation plans, commissioning and troubleshooting, preventive maintenance, product presentation and IT products development and deployment to customers.
Responsible for the successful product presentation, customer evaluation and users training provided to customers and business partners.
Responsible for the ISO/QM implementation.
Plans, organizes and manages the work of the technical or service group, application, laboratory information system.
Responsible for the timely deployment and completion of HCLAB/LIS Projects.
Ensures technical aspects of products & applications, preventive maintenance & repairs of machines and IT requirements of customers are being carried out according to specifications.
Develops and ensures that service level agreements or KPIs are met.
Resolution of all technical and product related issues. Escalate to the region whenever necessary.
Establishes, monitors and controls schedules and project budgets.
Setting goals and objectives for team members for achievement of operational results.
Develops policies, procedures and ensures that these are understood and followed by direct reports, customers and stakeholders.
Identifies opportunities to enhance efficiency and maintains industry best practices.
Ensure full utilization of CRM e.g. work order, documentation, etc.
Provides learning and development opportunities to customer care teams.
Defines KPIs and develops coaching strategies towards its achievement.
Reviews and approves Service Contracts and HCLAB/LIS contracts.
Supports the attainment of KPI for the quality and environmental management system.
Ensures the effective implementation of operational controls for the quality and environmental management system in accordance with the assigned job tasks and activities.
SysmexSysmex Philippines Inc. ("SPH") was established in September 2010 as a 100% wholly owned subsidiary of Sysmex Asia Pacific Pte Ltd (SAP).
SAP is engaged in the production of reagents, import and export, sales, technical service and support of diagnostics testing equipment and related software for South Asia, South East Asia and Oceania Region. The ultimate Parent Company of SPH and SAP is Sysmex Corporation of Kobe, Japan.
Sysmex Corporation is engaged in the development, production and sale of diagnostics testing equipment and reagents, particle analyzers, and related software. Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide.
Sysmex Philippines Inc. ("SPH") was established in September 2010 as a 100% wholly owned subsidiary of Sysmex Asia Pacific Pte Ltd (SAP).
SAP is engaged in the production of reagents, import and export, sales, technical service and support of diagnostics testing equipment and related software for South Asia, South East Asia and Oceania Region. The ultimate Parent Company of SPH and SAP is Sysmex Corporation of Kobe, Japan.
Sysmex Corporation is engaged in the development, production and sale of diagnostics testing equipment and reagents, particle analyzers, and related software. Sysmex delivers total solutions in the field of clinical laboratory testing, including hematology and urinalysis. In the core field of hematology, Sysmex is the global market leader occupying the number-one share of the worldwide market. Sysmex is also the number-one supplier of coagulation instrumentation worldwide.
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