MES Engineer Team Lead

2 weeks ago

Makati City, National Capital Region, Philippines RCX Philippines Full time

  • Provides timely and effective operational support for ERP / (MES) applications (Customer
Demand Management, Production Planning, Procurement, Warehousing, Inventory
Management, Sales, etc.)

  • Monitors the ERP / (MES) support queues and ensures cases are moved through the support
process in a timely manner and escalated when appropriate to bring to quicker resolution.

  • Actively identifies and investigates system issues, provides resolution and followup to end
users.

  • Escalates more complex problems to L2 support groups (Japanese Engineers) then cowork with
them.

  • Resolves problems by clarifying the user's question/issue, determining the cause of the issue,
selecting, and explaining the best solution to solve the issue, expediting correction or
adjustment, and following up to ensure resolution.

  • Engage with stakeholders to identify areas for improvement.
  • Conducts remote, classroom, and oneonone ERP / (MES) enduser training as needed.
  • Proactively works to improve existing support procedures, processes, and tools.
  • Develop, implement, and maintain the documentation of workflow and process, as per
customer and business requirements.

  • Contributes to support knowledgebase for Engineering Team to utilize.
  • Undertakes assignments on projects or special initiatives as appropriate.
2, Application Development
[Role & Responsibility]

  • Based on requests from overseas factories and/or System Department in Japan, develop,
update and modify ERP/(MES) application under the supervision of Japanese engineer.

  • Hearing as is operation, plan to be operation model, design then implement along with
Japanese Engineers.

  • Develop and provide other IT solutions necessary to improve client operations, enhance
business performance, and resolve issues.

  • Remain current on technology trends to keep our software as innovative as possible.
  • Stay on track of the application lifecycle to ensure necessary updates are completed on time.

QUALIFICATIONS:

  • Bachelor's degree in computer science, Information Technology, Electrical Engineering, or any
related field.

  • At least 10 years' experience as ERP Support Engineer or related roles.
  • In-depth understanding of ERP systems, particularly those used in manufacturing settings (e.g.,
Infor, SAP, Oracle, Microsoft Dynamics).

  • Ability to create and maintain clear and comprehensive documentation for ERP configurations,
customizations, and processes.

  • Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
  • Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
  • Strong analytical and problem-solving skills to troubleshoot issues and optimize system
performance.

  • Collaboration skills to work effectively with cross-functional teams and support end-users.
  • Good communication skills to work with various stakeholders.
  • Have experience to review and guarantee the technical accuracy of responding to inquiries
from members as a (sub)leader and/or mentor.
Nice to Have

  • Experience with integrating ERP systems with MES (Manufacturing Execution Systems).
  • Understanding of electronics manufacturing processes and workflows.
  • Skills in project management to oversee ERP implementation projects.
  • Relevant certifications in ERP systems (e.g., SAP Certified Development Professional, Oracle
Certified Professional).

  • Proficiency in report development tools (e.g. Amazon QuickSight, SSRS, Tableau, Power BI,
QlikView, etc.)

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