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MS Back Office Specialist
2 weeks ago
The Merchant Back-office Specialist will handle end-to-end merchant onboarding journey from merchant registration to merchant orientation. He/she will work with the Head of Back-office and other departments to ensure seamless onboarding process.
DUTIES AND RESPONSIBILITIES
- Handles end-to-end merchant boarding process which includes registration to the system, accurate merchant profiling and configuration and providing credentials to the merchant.
- Responsible for endorsing configured accounts to DMO, coordinates and resolves error within SLA, and ensures that all active channels are included to save time in device testing.
- Conducts back-office orientation to new, existing, and migrated merchants.
- Timely updating of onboarding sheets and logs Updates all new personal and/or business information in the system.
- Prepare and provide monthly onboarding report.
- Prepare and provide summary and recommendations for onboarding process.
- Attends to all back-office related inquiries/clarifications.
- Handles special projects related to back-office team as assigned by immediate supervisor.
- Perform other related functions that may be assigned by immediate supervisor as needed.
JOB QUALIFICATION
- College graduate preferably of BSBA Finance or any related course
- Minimum 2-3 years relevant experience in a financial industry and/or customer service industry
- Proficient in English both written and verbal communication
SKILLS
- Strong proficiency with Microsoft Office (specifically, Excel, Word, and Outlook)
- Working knowledge of payment solutions offered locally in the Philippines.
- KYC/KYB and Due diligence experience is a plus Strong attention to detail.
- Excellent organizational, analytical, and time-management skills
- Good critical and problem-solving skills.
- Ability to work under pressure in fast-paced environment, under minimal supervision and prioritize workload.
- Proven ability to maintain good relationship to merchants and partners.
- Positive work attitude with growth mindset
- Willing to work on weekend, holidays, and shifting schedules as needed.
Job Type: Full-time
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
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