MS Back Office Specialist

2 weeks ago


Pasig, National Capital Region, Philippines VeritasPay Philippines Inc. Full time

The Merchant Back-office Specialist will handle end-to-end merchant onboarding journey from merchant registration to merchant orientation. He/she will work with the Head of Back-office and other departments to ensure seamless onboarding process.

DUTIES AND RESPONSIBILITIES

  • Handles end-to-end merchant boarding process which includes registration to the system, accurate merchant profiling and configuration and providing credentials to the merchant.
  • Responsible for endorsing configured accounts to DMO, coordinates and resolves error within SLA, and ensures that all active channels are included to save time in device testing.
  • Conducts back-office orientation to new, existing, and migrated merchants.
  • Timely updating of onboarding sheets and logs Updates all new personal and/or business information in the system.
  • Prepare and provide monthly onboarding report.
  • Prepare and provide summary and recommendations for onboarding process.
  • Attends to all back-office related inquiries/clarifications.
  • Handles special projects related to back-office team as assigned by immediate supervisor.
  • Perform other related functions that may be assigned by immediate supervisor as needed.

JOB QUALIFICATION

  • College graduate preferably of BSBA Finance or any related course
  • Minimum 2-3 years relevant experience in a financial industry and/or customer service industry
  • Proficient in English both written and verbal communication

SKILLS

  • Strong proficiency with Microsoft Office (specifically, Excel, Word, and Outlook)
  • Working knowledge of payment solutions offered locally in the Philippines.
  • KYC/KYB and Due diligence experience is a plus Strong attention to detail.
  • Excellent organizational, analytical, and time-management skills
  • Good critical and problem-solving skills.
  • Ability to work under pressure in fast-paced environment, under minimal supervision and prioritize workload.
  • Proven ability to maintain good relationship to merchants and partners.
  • Positive work attitude with growth mindset
  • Willing to work on weekend, holidays, and shifting schedules as needed.

Job Type: Full-time

Benefits:

  • Flexible schedule

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

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