Back Office Team Leader

2 weeks ago

Pasig, National Capital Region, Philippines GUS Education Philippines Full time

Job Highlights

  • Learn more about education management processes
  • HMO for you + 2 free dependents after your 1st month
  • Build your career in a start up and growing organization
  • Work-life balance

Job Description

The Admissions Team Lead will play a key role in proactively ensuring that the Admissions Team delivers a high-quality service to a wide range of internal and external stakeholders.

By coaching, training and closely monitoring the performance of the Team, the TL will ensure that all KPIs are met while maintaining a high level of employee satisfaction and low turnover rates.

Responsibilities

  • Ensure compliance to process and policy, while setting high standards for speed and quality in completing admission tasks.
  • Drive adoption and continuous improvement in the admission processes to ensure flawless execution in line with business requirements.
  • Prepare for internal quality audits and present artifacts to identify gaps and take corrective actions.
  • Responsible for publishing various reports and dashboards in a timely manner as required.
  • Monitors, analyses, and reports team metrics by using knowledge, experience, numbers, and analysis to strengthen the team performance.

People and Team Management

  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members based on prioritization, skill levels and experience.
  • Conducting constant training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Build, coach and train the team to be self-managed in their execution
  • Conducting weekly and monthly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Build and drive a culture of transparency and trust, where team members feel comfortable and empowered to take decisions
  • Monitor and manage team performance against the deliverables and in driving strategic projects.
  • Creating a pleasant working environment that inspires the team.

Essential Technical Skills

  • Excellent communication and stakeholder management skills
  • Excellent writing and presentation skills
  • Motivate and energize the team to achieve targets and goals
  • Cross cultural understanding and ability to drive work globally
  • Prioritize effectively to meet the aggressive timelines
  • Proficient in Microsoft Office applications including, but not limited to, Word, Excel (advanced), and PowerPoint
  • Ability to perform contingency planning
  • Capacity to handle challenging issues in a diverse and dynamic work environment.

Qualifications

  • Bachelor's Degree of any field is a plus
  • 3 years of demonstrated leadership experience in a document review and/or back office function
  • Strong communication skills in all forms including written and oral.
  • Exceptional computer skills – experience in Microsoft Office applications, Advanced Excel, and database experience.

Work Arrangement

  • On-site work and will transition to hybrid after 6 months
  • Work Location: 9F Robinsons Zeta Tower, Bridgetowne, Ugong Norte, Quezon City. Office is located across Tiendesitas and IPI Pasig.
  • Night shift schedule, 8PM to 5AM, Monday to Friday

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Paid training

Schedule:

  • 8 hour shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • 13th month salary

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