Customer Support Consultant

2 weeks ago


Pasig, National Capital Region, Philippines Satellite Office Full time
CORE RESPONSIBILITIES
  • Deliver professional and empathetic customer support
  • Answer customer enquiries within a timely and accurate manner
  • Understand client's needs, build rapport, and foster a positive customer relationship
  • Communicating issues to various departments
  • Create and manage customer orders, service call outs and warranty claims
  • Inform and educate customers on our products and services
  • Provide thorough solutions to customer issues
  • Capture and process customer interaction information
  • Set clear time frames and expectations on when responses will be received & followed up
  • Attend training, maintaining up to date and relevant knowledge on products, services, and policies
  • Provide a wide range of support to other team members and departments
  • Ad-hoc duties as manager requires
KEY CHALLENGES FOR THE ROLE
  • Working within a high volume and dynamic environment
  • Ability to successfully manage multiple competing priorities
  • Handling simultaneously interactions across voice and digital channels
EXPERIENCE & SKILLS REQUIRED Mandatory (critical for the role) Desirable (Preferable for the roe) ● ●Exceptional customer service ●Ability to build relationships with diverse stakeholders ●Intermediate computer skills ●Zendesk ●Previous experience in a similar role ●Retail or Consumer product experience ●Office 365 VALUES & SOFT SKILLS REQUIRED●Excellent communication, organisation & time management skills ●Team player who establishes strong working relationships and collaborates with others to achieve goals ●Proactive with the ability to work independently and part of a team ●Time management and the ability to prioritise tasks. ●Sound conflict resolution and problem-solving skills ●Strong initiative & tenacity
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