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Client Services Staff
2 weeks ago
We are seeking a Client Services Staff to join our team.
The ideal candidate should have a minimum of 1 year experience as a client-facing staff in a Business Process Outsourcing (BPO) or Virtual Assistant (VA) setting.
Above-average communication skills, both written and verbal, are essential for this role.Qualifications
- Minimum of 1 year of experience in a client services role in a BPO or VA setup.
- Strong communication skills, both written and verbal, with the ability to articulate ideas clearly and professionally.
- Excellent interpersonal skills, with the ability to build rapport with clients.
- Problemsolving skills and the ability to handle challenging situations with tact and diplomacy.
- Organizational skills and attention to detail to maintain accurate client records.
- Adaptability and the ability to work in a fastpaced environment.
- Proficiency in using communication tools and software.
- Interact with clients in a professional and courteous manner, addressing their inquiries, concerns, and requests promptly.
- Maintain clear and effective communication with clients through various channels, including email, phone, and video conferencing.
- Provide exceptional support to clients by understanding their needs and ensuring their expectations are met.
- Act as a point of contact for resolving client issues, and collaborate with the team to find effective solutions.
- Maintain accurate and organized records of client interactions and transactions.
- Stay uptodate with the company's products and services to effectively address client questions and concerns.
Basic Salary - Php 16,000.00 per month
Allowance (Meal & Transpo) - Php 1,000.00 per month
Total salary package - Php 17,000.00 per month
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