Process Improvements Specialist

2 weeks ago


Pasig, National Capital Region, Philippines THEPACK SOLUTIONS INC. Full time
Process Improvements Specialist (Remote)

Business/Systems Analysts (Information & Communication Technology)

The Process Improvements Specialist in the Platform Operations Division is a highly organized and detail-oriented leader responsible for enhancing operational efficiency, productivity, and quality within the division, in the department, and even for inter-department operations. This role focuses on identifying areas for improvement within processes, workflows, and systems to ensure optimal performance and alignment with organizational goals. The specialist creates process diagrams, manuals, monitoring tools, and analytics tools, while also supporting project planning and implementation to drive the attainment of organizational objectives. Additionally, the Specialist is in-charge of cascading to and training other PW employees on the process improvements to be implemented.

KRA/JD:

Develop and implement policies and procedures, set goals and objectives, and establish systems and processes to ensure the smooth and efficient functioning of the department and other inter-departmental key processes.

Analyze and identify inefficiencies, bottlenecks, and areas for improvement.

Work closely with cross-functional teams to understand and document processes, goals, and plans.

Collaborate with cross-functional teams to design and implement process improvements and automation solutions.

Develop process diagrams and manuals that clearly outline steps and procedures for various business processes.

Develop and maintain performance metrics and KPIs to measure the impact of process enhancements.

Provide training and support to team members on new processes and tools.

Assist in planning and executing projects to drive organizational development and improvement.

Act as a change agent to foster a culture of continuous improvement within the division.

Prepare and present reports and recommendations to senior management.

Your application will include the following questions:

What's your expected monthly basic salary?

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