Lead, Credit Process Streamlining and Automation

2 weeks ago


Pasig, National Capital Region, Philippines RCBC Bankard Services Corporation Full time
Lead, Credit Process Streamlining and Automation

Analysis & Reporting (Banking & Financial Services)


•Responsible for leading continuous improvement across Credit Policy and Acceptance Services groups. He/she is responsible for identifying process improvement opportunities and redesigning processes with the goals of 1) increasing Straight-through Processing (STP) rates for Cards and Loans decisioning and 2) optimizing processes within the credit cycle to increase efficiency and enhance quality of service to both internal and external customers.


•Leverage technology and automation to streamline processes, increase STP rates, reduce manual effort, and enhance efficiency. Collaborate with IT teams to evaluate and implement suitable software solutions or process automation tools.


•Develop and recommend process design solutions that address identified issues and align with RCBC Credit's goal of growing digital lending on the back of automated processes.

Job Requirements


•Graduate of a bachelor's degree in business administration, engineering, operations management, or a related field


•At least 5 years' experience in business improvement and performance measurement projects


•Prior experience in process improvement, business process reengineering, or operational excellence is highly desirable.


•Certification in process improvement methodologies such as Lean Six Sigma or Kaizen is an advantage


•Demonstrated ability to lead and facilitate change within an organization

Your application will include the following questions:

What's your expected monthly basic salary?

How much notice are you required to give your current employer?

Are you willing to undergo a pre-employment background check?

How many years' experience do you have as an Automation Designer?

How many years' experience do you have as an Automation Developer?

What's the highest level of Lean Six Sigma certification that you have completed?

How many years' experience do you have as a Lean Six Sigma Consultant?

Once you choose a career with RCBC Bankard Services Corporation, you can experience the excitement of being involved in a company that pioneered the credit card business in the country. As a credit card provider under RCBC, our firm issues RCBC Bankard credit cards under the MasterCard, Visa, JCB and UnionPay labels. With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.

Once you choose a career with RCBC Bankard Services Corporation, you can experience the excitement of being involved in a company that pioneered the credit card business in the country. As a credit card provider under RCBC, our firm issues RCBC Bankard credit cards under the MasterCard, Visa, JCB and UnionPay labels. With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.

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