Contract Account Representative I

2 weeks ago

Manila, National Capital Region, Philippines RealPage, Inc. Full time

The Contract Account Representative I is expected to be hands-on and knowledgeable on business systems and products offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting business goals and objectives.

PRIMARY RESPONSIBILITIES

  • Process/manage orders within 24 hours hitting quality assurance target at 90%
  • Escalate issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
  • Be proactive in addressing concerns and opportunities for improvement
  • Responds to internal customers in a timely manner via email/phone/chatter
  • Serves as back-up according to business need and support coverage
  • Perform Ad hoc related tasks
  • Maintain working knowledge of standard legal agreements and required product terms in support of quote generation
  • Review orders for correct product information, pricing, and contract agreements
  • Promotes effective collaboration within team members
  • Ensure day to day due diligence is performance
  • Process/manage orders within 24 hours hitting quality assurance target at 90%
  • Escalate issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
  • Be proactive in addressing concerns and opportunities for improvement
  • Responds to internal customers in a timely manner via email/phone/chatter
  • Serves as back-up according to business need and support coverage
  • Perform Ad hoc related tasks
  • Maintain working knowledge of standard legal agreements and required product terms in support of quote generation
  • Review orders for correct product information, pricing, and contract agreements
  • Promotes effective collaboration within team members
  • Ensure day to day due diligence is performance

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Graduate or undergraduate of any AB or BS degree
  • Minimum of 2 years' experience in order/contract management
  • Excellent language and communication skills (written and verbal)
  • Understanding of Real Page billing and services is preferred
  • Proficient knowledge of Excel, Word, and Outlook. Sales Force experience is a plus
  • Must be detailed oriented
  • Ability to multi-task
  • Strong interpersonal skills
  • Encouraging, motivating, collaborative and highly adaptable to change
  • Must be able to work well with individuals at all levels, inside the organization
  • Demonstrated ability to work independently; must be self-motivated and goal oriented
QualificationsMotivationsPreferredSelf-Starter: Inspired to perform without outside help #J-18808-Ljbffr

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