Order Specialist

2 weeks ago


Pasig, National Capital Region, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a highly organized and detail-oriented person with great communication and problem-solving skills to handle order processing and customer service for our retail customers and distributors around the world. This person will have at least 5 years of sales, customer service or account management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous night-shift BPO experience required.

You will provide the best service to our partner cliebt by performing these tasks:

  • Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery
  • Ensures that all PO information is complete and accurate
  • Checks orders against inventory and forecast
  • Works with Planning, Logistics, and IT to resolve order supply chain issues
  • Works with customers, distributors, and sales reps to resolve PO issues
  • Provideinvoices, other documentation, and order information when requested
  • Identifies and escalates any process deviations to the Lead Order Specialist
  • Perform special tasks and assignments as needed

Who are we looking for?

  • 5 years of industry experience in a similar role
  • Excellent verbal and written English skills
  • Ability to communicate effectively and professionally by phone or email
  • Takes initiative and prioritizes tasks
  • Solid analytical and problem-solving skills
  • Ability to work accurately with close attention to detail
  • Strong interpersonal skills with the ability to work effectively with individuals and groups

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance since day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks
Your application will include the following questions:

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

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