Operations Manager

2 weeks ago


Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time
Operations Manager (US Healthcare Account) | Ortigas Pasig

This position is responsible for coaching and supporting Team Leads and Assistant Manager(s) ensures that each team lead meets or exceeds their team performance. This position is also responsible for ensuring client quality and service levels are met on a consistent basis.

PRIMARY DUTIES & RESPONSIBILITIES:

  • Meet all Client Service Level Agreements (deliverables)
  • Ensure the team understands client specific training requirements / needs etc.
  • Analyze performance results of the team and implement process improvements
  • Determine appropriate staff levels and implement strategies to ensure efficient operations
  • Work with support departments to ensure staffing strategies are effectively executed
  • Support the data collection for billing process, billable/non-billable hours & preparation of Invoice
  • Hold team meetings on a regular basis with direct reports.
  • Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
  • Act as single point of contact for the team leads for all their client and team member needs and create a harmonious work environment
  • Escalate performance related issues with respect to his TL to management in a timely manner.

· Escalate client complaints to Ops Head and resolve escalated customer issues, CAPA to be followed.

· Performs any other duty assigned by respective Ops Head

· Act as authorised person for sanctioning team leads leave thru HRIS

· Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team leads to complete performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements.

· Ensure that the team's adherence to QMS and ISMS standards like ISO 9001:2000 and ISO 27001.

SKILL SET:

  • With at least 5-7 years of experience in the BPO\Healthcare
  • Graduate of any Bachelor's degree preferably in Life Sciences
  • Minimum 1-3 years of managerial experience supporting a healthcare account

Candidate Profile:

· Excellent Leadership & Interpersonal relationship

· Strong Process Management & planning skills

· Embrace change and think operationally to achieve business goals

· Proven process improvement experience

Your application will include the following questions:

What's your expected monthly basic salary?

Do you have an active PHRN license?

How many years' experience do you have as an Assistant Operations Manager?

How many years' experience do you have in the BPO industry?

Omega's origin is a story of personal experience. Co-founders, Mr. Gopi Natarajan & Anurag Mehta, possess over 50 years of combined experience in the medical billing and healthcare industry. This experience includes running a billing company of over 1,000 people. After various tenures in the US Healthcare industry, they both recognized a major problem in the industry; there was a major lack of support for the medical billing and healthcare payment systems.

Adopting an entrepreneurial mantra, the two set out to start their own company to solve the pain points of healthcare billing companies. Eleven years later, Omega Healthcare has risen to become the number one solution for US healthcare billing and revenue cycle management companies.

Omega's origin is a story of personal experience. Co-founders, Mr. Gopi Natarajan & Anurag Mehta, possess over 50 years of combined experience in the medical billing and healthcare industry. This experience includes running a billing company of over 1,000 people. After various tenures in the US Healthcare industry, they both recognized a major problem in the industry; there was a major lack of support for the medical billing and healthcare payment systems.

Adopting an entrepreneurial mantra, the two set out to start their own company to solve the pain points of healthcare billing companies. Eleven years later, Omega Healthcare has risen to become the number one solution for US healthcare billing and revenue cycle management companies.

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