Order Management Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Intelegencia BPO Llc Corp. Full time
Order Management Specialist (Onsite/Night shift/Can start ASAP)

Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)

  • Follow-up with Carriers for shipment updates until it is completely resolved
  • Provide updates to internal Customers according to urgencies and critical situations
  • Respond/acknowledge/share updates via email to our internal customers immediately, emails must be responded to within 2 hours from the received timestamp
  • Follow the guidance of Team Leads in order to have a clear understanding of each task
  • Constant communication and Teamwork
  • Escalate issues to Team Lead in a timely manner when needed
  • Be the middlemen between Warehouses and Carriers to relay information orders/orders not tracking
  • Be the middlemen between Warehouses and Internal Customers regarding WILL CALL orders, ready for pick up by the Customers
  • Must be detail-oriented and organized
  • Knowledgeable in NetSuite and SAP
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Order Management Specialist?

Do you have customer service experience?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Which of the following accounting software are you experienced with?

Intelegencia started its operations in March 2009 with humble beginnings in a small basement sub-office with just one team member inspired by the vision of our Founder and CEO, Perry Chaturvedi. Perry wanted to create an organization that would make every effort to create value for our clients by embracing and implementing the goals of our clients. We have been doing just that focusing on one client at a time. The journey has been nothing but exciting and rewarding. We continue to evolve and grow each year and, today, we support our clients globally across North America, Europe, Middle East and Asia. We do this by combining unparalleled experience, comprehensive capabilities across majori

Intelegencia started its operations in March 2009 with humble beginnings in a small basement sub-office with just one team member inspired by the vision of our Founder and CEO, Perry Chaturvedi. Perry wanted to create an organization that would make every effort to create value for our clients by embracing and implementing the goals of our clients. We have been doing just that focusing on one client at a time. The journey has been nothing but exciting and rewarding. We continue to evolve and grow each year and, today, we support our clients globally across North America, Europe, Middle East and Asia. We do this by combining unparalleled experience, comprehensive capabilities across majori

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