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Senior Cloud Operations Analyst
2 weeks ago
Taguig
1634
Metro Manila
Philippines
Job Description ● Perform all key IT Service Management processes including Change, Incident,
Problem, Monitoring,
- Maintenance and Service Request individually or as part of a team.
- Design, configure, respond and resolve monitoring alerts related to system
- Provide support for production and non-production environments to ensure
- Consider building automation scripts that improves internal tools and processes.
- Design, develop and document processes based on understanding of operational
- Document operational knowledge including issue-resolution pairs and best
- Work and communicate effectively with colleagues, end-user clients and various
- Work with solution architects, infrastructure engineers, developers and other
- Seek and acquire relevant and emerging knowledge and skills in developing and
programs.
- Flexibility to work in a rotating shift system where shift schedules are determined
Job Qualifications ● Degree holder preferably in Information Technology, Computer Science or
Computer Engineering.
- Experienced in supporting and managing Azure or other cloud services.
- Demonstrable experience in assessing, planning and implementing IT projects.
- Good working knowledge of Powershell or other scripting language for
- Excellent understanding of the end-to-end support process from client to different
- Experience in managing server environments and operations.
- Experience in using infrastructure monitoring and privileged access
- Experience in working in multiple time-zones/countries.
- High level of confidence in dealing with clients and colleagues of different
- Experience in analyzing and mitigating security related issues and threats.
- Excellent analytical and problem-solving skills in-order to identify and respond to
- Familiarity with ITILv3 or ITIL v4.
- Excellent written and oral English communication skills
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