Cloud Operations Support Engineer

2 weeks ago


Taguig, National Capital Region, Philippines WTW Full time

Our Current Cloud Operations Team

Our current Cloud Operations team is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end-to-end support for the various Azure subscriptions globally.

The Role

The following are key responsibilities we are looking for. We are keen to recruit talented individuals who have a learning agility and are looking to develop their careers further in Cloud Operations. Candidates are expected to have the majority of these skills but can develop expertise on the job. Full support will be provided by experienced engineers and a network of cloud specialists.

  1. Perform all key Service Management processes including change, incident, problem, monitoring, maintenance, and especially handling service requests for 3 core applications.
  2. Specifically handle 24/7 L1, L2, and L3 oversight for Cloud Incident responses and have an excellent understanding of the end-to-end support process from the client to different support escalation levels.
  3. Manage, configure, respond and resolve Azure security alerts.
  4. Perform platform, application(s), and network monitoring.
  5. Perform patching of OS, monitoring/restoring backups, and regular testing for DR/application recovery.
  6. Provide support for production and non-production environments to ensure system update and expected service levels.
  7. Develop and document processes based on operation incidents, technologies, and tools used in those processes to resolve.
  8. Building out Azure infrastructure for internal environments as part of operational acceptance.
  9. Drive towards modern DevOps practices wherever possible; leveraging automation and infrastructure as code practices.
  10. Implement Operational tools and requirements, monitoring solutions, high availability services.

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