Cloud Operations Support Analyst

3 weeks ago

Taguig, National Capital Region, Philippines WTW Full time

We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments and maintain applications that powers all our cloud offerings. Our team in Manila will be around 50+ colleagues working 24 x 7 during 3 shifts and we plan to grow further in coming years so you will be part of the initial start-up with other support professionals.

The Role

he following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further.

  • Provide pre and post support for software applications releases working in a global team providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
  • Provide L1-L3 type support to Azure Cloud maintenance related tasks and activities
  • Manage all incident requests for within the shift that have been allocated. Escalation of any incidents to team leader.
  • Determine root cause analysis, resolve and communicate solutions to customers with support of Team Leader.
  • Develop personal competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance.
  • Build knowledge of the products and processes to ensure the right level of competency is achieved to support the applications/client's expectations and personal growth.
  • Achieve personal performance measures, adhering to SLA's and agreed standards/processes that always provide excellent customer service.
  • Work in parameters of the scheduled shift patterns/working times and provide backup support to other teams to meet the needs of the business/client expectations.
  • Produce regular reporting of performance, KPI's and specific SLA's to track overall service.
  • Take part in regular Incident Management reviews/audits/surveys to develop improvements based on lessons learned/survey feedback.
  • Network with other support teams to share best practice and develop experience.
  • Continuously learn and develop skills in Microsoft Azure Technologies
  • Take part or lead in development of innovations and improvement plans

The Requirements

Essential

  • Previous hands on experience in Azure Cloud Support , Software, Applications or Helpdesk Teams.
  • Experience in supporting Cloud technologies,
  • Excellent communication/organization skills, command of business English
  • Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
  • Experience of reporting technical, functional and operational problems and resolutions to the development team.
  • Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
  • Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
  • Must have hands on working knowledge of Microsoft Office Applications with Excel

Desirable

  • Strong educational level or Service Management qualification
  • Working knowledge of Service Management products like ServiceNow
  • Other non-English languages would be useful
  • Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.

Qualifications/Experience that would be advantageous for the position:

  • Familiarity with ITILv3 or ITIL v4
  • MS Excel
  • ServiceNow

WTW is an Equal Opportunity Employer


  • Cloud Operations Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    We are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team various Azure Cloud Environments and maintain applications that powers all our cloud offerings. Our team...

  • Cloud Operations Support Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time

    Our Current Cloud Operations TeamOur current Cloud Operations team is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end-to-end support for the various Azure subscriptions globally.The RoleThe following are key responsibilities we are looking for. We are keen to recruit talented individuals who have a learning...

  • Cloud Operations Support Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    Our Current Cloud Operations teams is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end to end support for the various Azure subscriptions Globally.We are looking for a Cloud Operations Engineer, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by...

  • Associate Cloud Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    We are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. You will be tasked to be part of a support team to operate and maintain applications that powers all of our cloud offerings. Our team in...

  • Senior Cloud Operations Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    Job Location 23/F W City Centre, 7th Ave, corner 30th Street, BGCTaguig1634Metro ManilaPhilippines Job Description ● Perform all key IT Service Management processes including Change, Incident,Problem, Monitoring, Maintenance and Service Request individually or as part of a team. Design, configure, respond and resolve monitoring alerts related to...

  • Cloud Operations Support Engineer

    4 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time

    Our cloud operations team is continuously expanding in terms of services and technology. We are looking for a Vulnerability Management Lead, you will play a crucial role in ensuring the security and stability of our technology infrastructure across the whole company. You will be taskedto lead a team responsible for identifying, assessing, and mitigating...

  • Cloud Operations Support Engineer

    1 month ago

    Taguig, National Capital Region, Philippines WTW Full time

    Our cloud operations team is continuously expanding in terms of services and technology. We are looking for a Vulnerability Management Lead, you will play a crucial role in ensuring the security and stability of our technology infrastructure across the whole company. You will be taskedto lead a team responsible for identifying, assessing, and mitigating...

  • Cloud Imaging Support Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Cloud Operations Engineer – IaaS SME

    2 weeks ago

    Taguig, National Capital Region, Philippines Procter & Gamble Full time

    Cloud Operations Engineer – IaaS SME (SAP) page is loaded Cloud Operations Engineer – IaaS SME (SAP) Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R Job LocationManilaJob DescriptionOverview of the jobP&G is currently undertaking the migration of our SAP workloads to the Cloud in the near future. In line with...

  • Vendor Operations Manager, Google Cloud

    2 weeks ago

    Taguig, National Capital Region, Philippines Google Inc. Full time

    Apply Bachelor's degree or equivalent practical experience.10 years of experience in management consulting, operations consulting, business development, or similar roles.Experience in global vendor operations management, program and project management, shared services or global business services.Experience in project management, change management, and...

  • Senior Cloud Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Information Professionals, Inc. Full time

    Senior Cloud Support - with AWS EC2 - Hybrid Work Set Up - Rotational Sched Developers/Programmers (Information & Communication Technology) He/She will troubleshoot and resolve complex incidents.Interact with various internal IT support functions: Infrastructure, Development, Quality Assurance, Operations, external IT department and 3rd party vendors.Work...

  • Cloud Engineer

    4 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time

    Our cloud operations team is continuously expanding in terms of services and technology. We are looking for a Cloud Engineer with DevOps experience. You will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. Our team in Manila will be around 70 colleagues...

  • Cloud Engineer

    2 months ago

    Taguig, National Capital Region, Philippines WTW Full time

    Our cloud operations team is continuously expanding in terms of services and technology. We are looking for a Cloud Engineer with DevOps experience. You will be part of a team that keeps the business running for cloud products and services that are used 24×7 by Willis Towers Watson's clients around the world. Our team in Manila will be around 70 colleagues...

  • Marketing Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time

    At Cloud Bridge, we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential.Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we're expanding globally with new offices in South Africa and Dubai, a strong...

  • Cloud Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines ING Full time

    Cloud EngineerA Cloud Engineer is someone that specializes in engineering of services and platforms running in the Public Cloud. They work directly with the different IaaS and PaaS solutions of different Cloud Service Providers.Our Cloud Engineers have responsibilities ranging from design and development of applications, up to maintenance and improvement of...

  • Cloud Engineer

    1 month ago

    Taguig, National Capital Region, Philippines ING Full time

    Cloud EngineerA Cloud Engineer is someone that specializes in engineering of services and platforms running in the Public Cloud. They work directly with the different IaaS and PaaS solutions of different Cloud Service Providers.Our Cloud Engineers have responsibilities ranging from design and development of applications, up to maintenance and improvement of...

  • Cloud Solutions Architect

    2 weeks ago

    Taguig, National Capital Region, Philippines Comrise Global Solutions Full time

    The Cloud Solutions Architect (SA) is responsible for cloud solutions sales and providing on-cloud services to customers. The SA supports key public cloud or hybrid cloud projects through analyzing and gathering customer business scenarios, providing solution design, and ensuring that the solution is deliverable, replicable, and competitive. The SA ensures...

  • Cloud Operations Identity And Access Management Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    Cloud Operations Identity And Access Management Lead Cloud Operations Identity And Access Management Lead Willis Towers Watson Taguig, Philippines Cloud Operations Identity And Access Management Lead Willis Towers Watson Taguig, Philippines Posted 4 days ago Permanent Competitive Cloud Operations Identity And Access Management Lead Job DescriptionWillis...

  • Cloud Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time

    QualificationsThis role requires a deep understanding of AWS services, best practices, and hands-on experience with cloud automation, deployment, and troubleshooting.Requirements:Bachelor's degree in Computer Science, Information Technology, or related field.Minimum of 3 years of experience as a Cloud Engineer or similar role, with a focus on AWS.AWS...

  • Technical Support Analyst, Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Infor Inc. Full time

    Technical Support Analyst, Associate Country Philippines City Job ID 40135 Department Customer Support Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Hybrid Responsible for providing world-class technical support for the Workforce Management application to Infor's enterprise clients. The Associate Support Analyst must be...